Natalie R
2 Oktober 2024
Our original room 109 was like being put in a basement. The room was dark and dated which I don’t mind but the cleanliness of this room was very poor. Feet were black after 2 minutes of being in the room and there was black mould in the bathroom. We realised the next morning that the room was next to the cleaners cupboard and a room they seemed to use as their break room. We were woken up each morning by them chatting and smoking for 30 minutes before they seemed to start at 8am, they were then gone for an hour then back again and so on. This wouldn’t of been too bad if we weren’t being woken up at all hours of the night and early morning by the loud music, extremely noisy guests, staff members and also by what sounded like maintenance work being done at 3am. After the third night we asked to change rooms. We got given room 301 which was a complete upgrade to what we had been in. Modern look, clean and an actual view from the balcony. The noise in this hotel in unsociable hours was a big issue for us but we just came to accept it. We met a few people at our hotel who seemed to have the same complaints. We were told by some local people that the hotel which was formally known as villa beldeniz was bought by montebello resorts and is now beldeniz hotel and since guests have been complaining. I booked this hotel based on the reviews but by looking at the more recents ones it seems like other people have also had a similar experience. A big positive for us was the girl at the reception was always very welcoming and helpful.
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