Ulasan Sun Siyam Olhuveli Maldives

Tanggapan dari Properti: Dear HuangyanlingwinsyThank you for your wonderful review! We’re thrilled to hear that you and your friends found our resort to be so beautiful and that you had a memorable stay.We are delighted that Leo’s attentive service made a positive impact on your experience. It’s great to know that you enjoyed the spacious Water Villa, the dining options, and the opportunity to explore our three islands. Each island does offer its unique charm, and we’re pleased that you had the chance to experience them all.Thank you for your kind words about the resort’s value and the tranquility of Romance Island. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for an extended stay in the future.Best regards,Mohamed Ali Director of Operations Sun Siyam Olhuveli Maldives

Tanggapan dari Properti: Dear Jack,Thank you for taking the time to share your feedback. We truly appreciate your comments as they provide us with valuable insights into your experience.We're happy to hear that you enjoyed the island's size, scenic diversity, and the new facilities at the Grand Water Villa. We're also glad to know that Mohammed, your villa attendant, made a positive impression.We sincerely apologize for the issues you faced regarding food preferences and the service provided by some of our team members. We take feedback seriously, and we will address this matter internally to ensure our staff provides the highest level of service to all guests, regardless of the meal plan. It’s concerning to hear about the communication difficulties you encountered with your butler and the misunderstanding regarding the soft drink policy. We’ll be reviewing our procedures to ensure that guests receive clear information in advance and that all team members maintain a professional and respectful attitude.It’s also unfortunate that you were dissatisfied with some of the environmental aspects, such as the water and snorkeling conditions, and the beach sand. Your input will help us assess areas where we can improve the overall guest experience.Again, we thank you for sharing your concerns and will work diligently to make improvements based on your feedback. We hope to have the opportunity to welcome you again in the future, providing you with a more seamless and enjoyable stay.Best regards,Mohamed AliDirector of OperationsSun Siyam Olhuveli Maldives

Tanggapan dari Properti: Dear TAKAHIROThank you for taking the time to share your detailed review.We’re glad to hear that you found Sun Siyam Olhuveli to be a great value for your Maldives trip, especially enjoying the views and cleanliness of your overwater cottage. It’s also wonderful to know that you were satisfied with the quality of our Half Board plan.However, we sincerely apologize for the issues you encountered during your stay, particularly with the coral condition, the incident with the spilled water, and the staff's response. We take such feedback seriously and will address these concerns to improve our services.We understand that language can be a barrier for some guests, and we are continuously working on enhancing our team’s communication skills to better assist all our guests.Thank you for highlighting the excellent value our resort offers. We hope to welcome you back and provide an even better experience on your next visit.Best regards, Mohamed Ali Director of Operations Sun Siyam Olhuveli Maldives

Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback with us.We’re pleased to hear that you enjoyed your stay in our water villa and found it to be top-notch. We appreciate your suggestion regarding the all-inclusive package and understand that different guests have different preferences when it comes to dining options. We also value your feedback on the dinner buffet. Your insights are important to us, and we'll certainly take them into consideration as we continuously work to improve our offerings.We hope to welcome you back to Sun Siyam Olhuveli in the future and provide an even better experience.Best regards, Mohamed Ali Director of Operations Sun Siyam Olhuveli Maldives