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Ulasan terverifikasi
Location4.2
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(88)
Positive reviews(77)
Reviews with photos/video(14)
Awesome stay(23)
Friendly staff(11)
Great location(8)
Negative reviews(11)
Lisa-Jane
Economy Double Room
Menginap di Nov 2024
Solo travelers
1 ulasan
4.7/5
Amazing
Diposting pada 12 Des 2024
Upon my arrival, I walked passed the reception entrance point as there was no entrance signage.
After confirming my booking,
I sat to wait in a corner where a Christmas tree stood. Refreshment was not available, which I found surprising.
My room was occupied.
A different room was immediately made available.
*As you can see, the room was more than acceptable - apart from some debris on the carpet, it was clean. The room had a lovely, tall ceiling. The room contained a kitchenette with plenty of tea/coffee/milk.
The bed was very comfortable, spotlessly clean, with crisp, freshly laundered bedding and pillows.
*The bathroom area was pristine. Perfect!
*Breakfast was full English for an extra fee. It was delicious and plenty of it, served by chef who was more than helpful
All in all, it was a wonderful stay that I fully recommend.
Tanggapan dari Properti: Thank you for your feedback! We're glad you enjoyed your stay, especially the breakfast, and found the room comfortable and clean. Apologies for the initial mix-up, but we're happy it was quickly resolved. We appreciate your recommendation and look forward to welcoming you back. Trivelles Regency
Traveling Thespian
Economy Double Room
Menginap di Agt 2024
Family
25 ulasan
3.7/5
Diposting pada 8 Nov 2024
They waited for us until very late to check in and the staff were very nice. We found a pile of rubbish bish next to the bed and our room wasn't cleaned once. The location is great and it is nice enough for the price we paid.
Tanggapan dari Properti: Thank you for your review. We appreciate you mentioning that our staff was helpful and our hotel's location convenient. We're glad that the price matched your expectations. However, we sincerely apologise for the cleanliness issues you encountered. Your feedback is important to us, and we will address this matter to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back soon!
Kian
Economy Double Room
Menginap di Apr 2024
Couples
1 ulasan
1.0/5
Diposting pada 13 Mei 2024
This place was like something out of a horror movie we were here for 20 mins and had too look for another place to stay there was wet bleach all over the bathroom floor ***** on the toilet and walls multiple toe nails on the carpet the whole place felt like the walls were made of paper! There was a hole under the carpet as you walked in that made me nearly twist my ankle, the whole place was filthy and not at all what was sold to us the pictures aren't what you are paying for at all very much false advertising! Bed didnt even fit the frame. To summarise, if you want to stay at the worst hotel in Nottingham that has *********** outside and in aswell as feeling like youre in the wonky house at the fun fair then this is the place for you!!! The man at reception was extremely rude and patronising and when when we voiced our horror he just said "well I can give you another room but no refund" and smirked cause he obviously knows this place is essentially a scam and just smirked at us when we asked about money back unfortunately I don't think we will get any money back but I will be trying my hardest to do so as what is advertised isn't what they are selling. It isn't a hotel, its more like a dirty scummy run down horror house with peoples ***** and toe nails included free of charge with *********** everywhere.
DO NOT BOOK THIS PLACE anywhere would be better i have no doubt even the taxi driver we had when we left said its know as one of the worst places in nottingham and he wouldn't stay there for free!
I have never been so shocked and horrified by somewhere in my 30 years of life the place should be shut down, any positive reviews on this place must be used to sleeping in a rubbish dump avoid this place as all costs! But if you want a crack den go for it. Only got a few pics cause I was so dumbstruck by it all. Will be posting this everywhere I can to help other avoid this place at all costs.
Tanggapan dari Properti: Thank you for taking the time to leave us a review. We sincerely apologize about the issues you experienced. We have shared your feedback with our team in order to improve in these areas.
Guest User
Economy Double Room
Menginap di Okt 2024
Other
2 ulasan
3.7/5
Diposting pada 7 Nov 2024
Place was decent, location was also walkable. Recommend this place for anyone wanting a budget friendly but good place to stay.
Tanggapan dari Properti: Thank you for your kind review. We’re delighted to hear that you had an enjoyable stay, and we truly appreciate your feedback. We look forward to the opportunity to welcome you back soon!
Guest User
Economy Double Room
Menginap di Jul 2024
Booked for others
1 ulasan
5.0/5
Outstanding
Diposting pada 4 Agt 2024
Every service rendered during my stay is superb and staff are very friendly especially the receptionist
Tanggapan dari Properti: Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Trivelles Regency. We hope you’ll visit us again soon.
aimzy82
Standard Double Room
Menginap di Mar 2024
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 2 Apr 2024
Room was very modern and clean, was a lovely stay and the staff was very friendly, will be booking again in the future
Guest User
Economy Double Room
Menginap di Feb 2024
Travel with friends
1 ulasan
1.7/5
Diposting pada 18 Mar 2024
Arrive at 4pm for a girls night out shower not work glass on floor microwave filthy couldn’t connect to free WiFi absolute shambles left hotel 2hrs before leaving time due to cleanliness and payed £105 wanting refund would not recommend this hotel
Guest User
Deluxe Double Room with Balcony
Menginap di Mei 2024
Travel with friends
9 ulasan
3.2/5
Diposting pada 1 Jul 2024
It was a minor thing but the bedwas not clean woke up itching.
Tanggapan dari Properti: Thank you for taking the time to provide valuable feedback about our service. We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
Oluwaseyi Adeyemo
Economy Double Room
Menginap di Jan 2024
Travel with friends
1 ulasan
3.5/5
Diposting pada 10 Feb 2024
It's okay compared to the fee. Good one. The location is great, very easy to locate and less than 20mins to the train station
Millwall85
Deluxe Double Room with Balcony
Menginap di Des 2023
Solo travelers
8 ulasan
4.0/5
Very Good
Diposting pada 17 Mar 2024
Did have a small issue where i saw how dirty the mattress was underneath the bed, and also a bit of a service issue with the front desk seeming to just not want to be there, but for the price you pay you get what you get!
Former student halls so a strange setup but one i enjoyed.
kin ming
Economy Double Room
Menginap di Des 2024
Travel with friends
2 ulasan
3.7/5
Diposting pada 16 Jan 2025
Good location n comfort
Tanggapan dari Properti: Thank you for your feedback! We're glad to hear you enjoyed the location and comfort of your stay. We hope to welcome you back soon. Trivelles Regency
BOBO1
Economy Double Room
Menginap di Jan 2024
Travel with friends
8 ulasan
3.0/5
Diposting pada 16 Apr 2024
not too bad, the service is ok,the location is a little far from City centre
Tanggapan dari Properti: Thank you for posting your review. We look forward to welcoming you back soon.
Guest User
Deluxe Double Room with Balcony
Menginap di Okt 2023
Couples
1 ulasan
2.5/5
Diposting pada 28 Nov 2023
Rooms aren’t what they look like on pictures. Needs refurbishment. No bar/restaurant as advertised on website.
Guest User
Deluxe Double Room with Balcony
Menginap di Apr 2023
Solo travelers
1 ulasan
3.0/5
Diposting pada 7 Mei 2023
was ok i guess u get what you pay for im my opinion room was good size and staff friendly
CLammmm
Twin Suite with Balcony
Menginap di Mar 2024
Family
2 ulasan
4.0/5
Very Good
Diposting pada 27 Mei 2024
Clean and tidy. Decent room with affordable price.
Tanggapan dari Properti: Thank you for providing feedback on your recent experience at the Trivelles Regency Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.