Kudos to your staff for their immediate response to a problem with the safe in our room and during a busy holiday weekend. Also, everyone was friendly and answered any questions immediately about anything we needed. I work in customer service and every one of your staff passed with flying colors. The only comment (hopefully you see this as helpful and not really a complaint) about the property is that it needs updating. here are a few things I observed: Carpeting in our room had duct tape covering a tear, no daily maid service and we ran out of clean towels (one of the reasons we stay in a hotel is a clean bed and towels daily - it's a way of treating myself), we had a room with double beds and the bed I slept in needs a new mattress - that one honestly is worn out (not firm and the bed then feels like its dipping to one side and so hard to get comfortable). But please know, we enjoyed our stay, and I would recommend your hotel to my friends who go to Norman.
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