Hotel dekat Ningbo Airport (NGB), Ningbo

This hotel had some wonderful review which actually led me to book it for the first time . This was my third visit to the property. Based on my experience over the three visit which were rather lengthy this hotel’s target market is predominantly local market . If compared to their international franchise 4 star peers the hotel lacks in many areas. 1. They offer a good spread of buffet breakfast but the assortment is mostly focused on locals guests . The selection seldom changes. 2. The bakery products offered were not fresh . Found to be cold and stale 3. Fresh fruits were found to be mixed with stale ones , not sure if they used the ones from the previous days . 4. House keeping was not the best , often found coffee-tea cups not cleaned or replaced . 5. Requested for in room complimentary coffee instead of tea . They sell coffee pouches at lobby, but instead they ask me to go down and ask for coffee at the lobby. 6. The small gym does not have any sanitiser tissue to clean the equipment before use . 7. At the lobby they have a cafe which is also the office for the hotel management staff. In the evening the area is completely mosquito infested , difficult to sit even for 5 minutes . 8. The hotel turned off the Cookson’s system , inside room temperature went up to 29 degree C. After repeated request they did something but that also did not take the temperature below 24 Degrees. 9. The hotel needs serious consideration about training the lobby staffs . A simple way to explain is their face is curved in stone . No emotion! 10. They need to review their safety protocol, they sent my guest directly to the room without even asking . For many my comments may not matter for some it may . I have spent almost 10 days on my last visit so I can’t ignore those . The best part of the stay was Mary ( forgot to ask her position). I think she’s the manager . She is the ideal face of a hotel . She has been the most pleasant and supportive among all the staffs at the hotel.

The hotel has a high cost-effectiveness, a good environment, and the hotel front desk service is also very good. Pang Bin and Xiao Wang at the front desk are very enthusiastic and proactive. 😘😘

The room was bigger than I expected, clean and the bed was so comfortable. I would definitely come back in the future.

The hotel location is perfect, close to everything, the staff is welcoming, specially Zhou. Perfect hotel, the room was clean and spacious. We had a mold smell in the first room and they changed it immediately. The view is perfect, beautiful area around the hotel. I recommend it

Very close to the child's school, every time I go, I basically live here. The room is not small and affordable. Free parking is also available!

The accommodation experience of this trip was very good. The hotel is very new, with complete facilities, rich breakfast, and freshly squeezed juice. What's surprising is that there is wireless charging on the bedside table. In addition, it is very quiet at night and I slept until dawn. Next time I come to Ningbo, I will choose this Atour hotel again.

😃This stay at Atour Hotel really brought me many surprises. 🛏️The room is very warm and exquisite. The bedding is super comfortable, the soft mattress and the clean and tidy quilt make me sleep well all night, just like at home. 🧼The hotel's hygiene is impeccable. Both the room and the public area are spotless. The bathroom is clean and bright, without any odor, which is really a plus. 👩💼The attitude of the service staff is also very enthusiastic. In short, Atour Hotel performs well in all aspects. Next time I travel, I will choose it without hesitation. 👍 Finally, thank the hotel for the delicious oil zanzi, and also sent juice and drinks🧃Great👍

The next night I called to say there was a problem with the screen projection (actually there was a problem on the first night), and a woman answered the phone. She said ”I'll come up and take a look”, but it turned out to be a male receptionist... When the male receptionist came, the screen projection was completely out of control of my phone. My phone exited, but it was still playing the previous video, and then it would disconnect inexplicably, and it would not be able to search for the device. The male receptionist tried several times and found that it was indeed unsolvable. He asked me to wait and find the manager. Then he asked me if I wanted to get some fruit or change rooms, and called the manager. The manager came and asked us to demonstrate it again? He also said that he would take a video to show the maintenance staff, and said ”I'm not targeting you, otherwise the maintenance staff will not know how to repair it.” I am not from the telecommunications company, what does it have to do with me how to repair it? Am I your equipment tester? After playing a video from Station B, it automatically disconnected. She said she wanted to test whether other rooms were the same, and asked me to try another projection mode again. Later, the projection resumed when she was shooting a video. I was speechless, and even more speechless was her attitude. She said that the maintenance staff would have to check it before deciding whether to change the room... My friend, you can either change the room or solve the problem, or say that you can't solve it and give other compensation. Besides, didn't the male receptionist see that there was a problem? It was past 10:30 in the evening, and you had already made me wait for half an hour and asked me to wait again. Do you think I'm idle? Are you going to call one person after another to visit this broken projection screen in my room? Don't I want to sleep? After I refused, she asked me ”Ah? Then what do you think we should do?” How did it become ”I think what to do, did I open Atour? Is this your first day as a manager? Finally, I could only say ”Haha, it's OK, you can go back” In fact, there were some other minor problems on the first day, but the room service aunt was very good and solved them quickly. The aunt and the male front desk were at least very nice. We are all workers, so I don't think it's necessary to embarrass each other. The male front desk will even take people to the elevator, but this manager makes people angry! It's hard to calm down my speechless heart without writing this bad review. And, I'll add now that the 8702 water heater is also hot and cold. I had a cold on the first day and I really didn't have the energy to talk. After talking about the projection screen on the second day, I was too lazy to talk about the water heater. When the time comes, let me take a thermometer to measure the real-time water temperature and I will be honest. The room type is good, the TV can be rotated, the location is convenient, the cleaning is clean, the midnight snack and breakfast staff are enthusiastic, the decoration of the lobby on the first floor is great, there is a fried snack with cream filling, which is super delicious!

The room was clean, comfortable, and well-equipped with modern amenities. The staff were friendly and attentive, always ready to assist with any requests. The location was convenient, offering easy access to local attractions and transportation.

This hotel truly outstands by its unique style, second to none location and top tier service, all for an untruly affordable price. Strongly recommended.