Pan Pacific Serviced Suites Ningbo

I would have given a 5-star review for Pan Pacific Ningbo had it not been for allowing guests and even hotel staff to smoke in the hotel! I give 1-star for cleanliness because allowing guests and staff to smoke in a hotel lobby and rooms is simply disgusting! There's nothing clean about it! It's such a waste because Pan Pacific Ningbo has such great facilities and luxurious interior; I even made a video of the hotel and will be posting it on my newly created YouTube channel. I may return again when the Chinese government has banned smoking in hotels and taken a more serious attitude against smoking and enforced the laws against smoking in hotels and restaurants. Having brought up the bad thing about Pan Pacific Ningbo, I would like to highly commend the following staff for their exemplary services: 1. Cady of the reception Cady was the same receptionist who checked us in during our two separate stays, on our way to Zhoushan and back from Zhoushan. She was very courteous and friendly. She offered to add me on her WeChat so that I could contact her if I needed anything. True enough, I needed to contact her within a few hours after we checked-in during our second stay. Smoke filled our room. When I found out that it came from the room next to ours, I immediately informed Cady, who immediately arranged for someone to spray air freshener in the corridor. She offered air filter, which I declined as we were already going out. As we walked down the lobby, I realized that Cady had actually left, and she was arranging all those even though she was already off duty! It was also Cady who informed me that GHA Discovery members would get dining discount by giving me a brochure. 2. Cora (陈丽) Cora was the wait staff attending our table at Madr 99. When I found out that I had run out of mobile data plan, I asked Cora for the passcode to logon to the hotel Wifi. Strangely, there's no option to logon with hotel room number. There were only 2 ways to logon to the hotel wifi: using a passcode and mobile number. Cora kindly offered to use her mobile number to help me logon. She didn't even ask me to use my own mobile number. It was very kind of her to do that. Upon paying the bill, I presented Cora with my GHA Discovery membership card. Cora provided me with 10% discount for silver member, exactly as stated in the brochure that Cady gave me. When we headed back to the serviced suites, another male wait staff chased us and rudely told me that GHA Discovery silver member was not entitled to any dining discount at all. He demanded me to go with him to the cashier to sign a new invoice. I later contacted Cady and asked her to verify with her manager the terms and conditions of dining discount for GHA Discovery member, before we went to Hai Tien Lo to dine in the evening. Cady, who was already at home and off duty, gladly obliged to my request, and confirmed that dining discount was applicable to even silver members. Perhaps hotel management could ask Cora to train the guy properly before allowing him to interact with guests directly! Otherwise, one day he might get punched by guests who are irritated by his behavior. 3. Cavan Cavan was the porter/concierge who helped us deliver our luggage to our room. He, too, was friendly and polite like Cady and Cora. He even walked us to Madr 99 and showed us where all the hotel restaurants were located. The way he treated us was like VVIP. The hotel management should treasure and try to retain these 3 excellent staff. Have these 3 experienced staff to train their junior colleagues.

very spacious, 1-night stay. washing machine with dryer. No suds were provided to the washing machine. free mineral water, bathroom with shower, and bathtub. 2-door fridge. A huge bed can sleep 3 people. The breakfast is not in the same building, 3 minutes walk to the next building. Front desk was helpful.

Service at the hotel is great. People are polite and friendly. Reception "Zhu Wen Jian" is the best. Breakfast is excellent. Hotels is next to the river. Taking a walk after dinner is very relaxing, Our family enjoyed the stay very much. There is a laundry machine in the room, It is very useful. However, TV and Internet service need to keep up.