Apartments Nha Trang

I arrived late in the evening for check-in, but the staff greeted me warmly and provided quick assistance. Their hospitality made a great first impression! The buffet breakfast offers a wide variety of options, keeping it exciting and enjoyable for all 4 days of my stay. The rooftop swimming pool is not only beautiful but also perfect for capturing amazing photos. Love it ❤️

Good choice for families to have holidays. The check-in location is at Vinpearl harbour of Nha Trang and then hotel boat brings you to the location. Because resort is situated in the island therefore sea is quite calm, clean and beach sand is very soft. Bungalows are quite wide, situated in natural areas. Pool is great and deep. Service is ok in general, some small adjustments would be good like enough menus in the restaurant, towels could be refreshed, breakfast is fine etc. We didn’t try spa, therefore can’t comment it.

Mmm…..How should I put it? I originally wanted to choose a family trip…but after thinking about it, I decided to choose a couple trip. Let me tell you a few points. Let’s make it clear first. 1: The hotel is very new, the facilities are very new, the hotel is at the very edge of the bay, the scenery is nice, but we came from Anan, and apart from being new and having good facilities, there are no other advantages. 2: There are staff at the front desk who can speak a little Chinese. After staying for three days, the best experience is that there are staff members doing handicrafts in the children's center. They will patiently guide the children to do handicrafts and will allow us to participate again when the time is almost up. The experience is good, communication is easy, and the finished handicrafts can be taken away. Let’s talk about the shortcomings. 1: The breakfast restaurant is average, with a wide variety of items and enough to eat, but the service attitude is not very good. There are quite a lot of Koreans in the hotel. I don’t know if it’s because I spoke too loudly (I just said to bring a babysit, and I said it several times). There were elderly people at the table, and the table next to them put chopsticks, but our table didn’t put chopsticks and paper towels. Don’t say I’m sensitive, the facts are here, and the way he looked at you was not particularly kind. Then we had to start queuing at 9 o'clock in the morning, maybe it was because of the Chinese New Year. 2: The bed I usually sleep on at home is of medium hardness. I slept there for 5 days in Anan. I wouldn’t say I slept very well, but I could always fall asleep. The beds here are very high (I’m 162cm tall) and very hard... My bones ached when I got up the next day. My mother couldn’t sleep well either, for three days in a row. My husband, too, felt a little sore and uncomfortable from sleeping. You can try it. 3: The hotel’s own restaurant is a bit expensive 7 adults and a 2-year-old baby spent more than 5,500 RMB but still weren't full. Three people ordered 12-set omakase, and four people ordered 7-course omakase. Maybe I'm a country bumpkin and haven't eaten the top Japanese food in China... but I wasn't starving... The desserts were also perfunctory, especially the 12-course sushi set. If you're not satisfied, you can try it. The ingredients are fresh, but I don't recommend eating Japanese food here. The average cost per person is 700-800. I didn't eat at the Spanish restaurant downstairs because I heard it was more expensive. 4: This is the worst experience. I checked out of the hotel yesterday. We paid 15 million VND as a deposit with a credit card. When we checked out, the staff said it would take 14 working days to return the deposit... Mmmmm (there is still a building next to the hotel, are you sure they are not using the money to build the building or for short-term investment...) When we checked out in Anan, the deposit was returned on the same day. After my repeated questioning, they said it might take about 7 days. I saw on Xiaohongshu before that there were cases of credit card fraud and wrong payment... This is hard to comment on. 5: Maybe it’s in the bay, there’s no mountain to block the view, the wind is too strong, the temperature feels a few degrees lower than in the city, it’s been so cold these days… In short, this is a hotel I will not return to if I come to Nha Trang. You can judge for yourself.

We liked our stay a lot. The hotel,the pool, beautiful private beach are great. Rooms could use a change of interior but its clean but certainly bit outdated. Good breakfast. Easy transport with the cable cart or shuttle boat to downtown. Since there was a management company change you can see there’s lots of improvement opportunities. E.g. no calling system around the pool to order food or drinks so you have to go to them. Not able to generate a total bill since they split before noon and afternoon bills so guests will have to swipe their cc card twice. Without saying they will charge separately. Extending your stay with a day resulted in our room card not working and not recognizing us at pool when ordering etc. All said we believe they will work out these small nuances and will be back certainly.

I have a large spotless room with balcony ,with very comfortable bed and had breathtaking views of the beach.The staff was incredibly friendly and went out of their way to ensure my comfort. I loved the delicious breakfast buffet. A special thanks restaurant manager Nhat Linh,who demonstrate especiall leadership and professionalism The location is perfect, just a short walk from the beach, beach beds provided , excellent gym with modern equipment,I will definitely be back and highly recommend this gem as the one of the best place to stay in Nha Trang!

We liked stay at that hotel everything was good. Breakfast, location, room always nice and cleaned  Service was great.  Highly recommend and we’ll be back again in the future.

Had a great time at Havana hotel. kindness of staff and service. Allow me to use beach parasol, swimming pool, and sauna even after checking out. Food was also good to my family at least. Direct turnel between hotel and beach without accross the road. But one sorry point for me who like sauna is that there is no hot bath but only with cold bath. Of course, wed and dry sauna are good.

Very happy with the good services received from the front desk staffs. Nice gym, swimming pool and kid club facilities. Excellent breakfast selections.

The staff at the Intercontinental are friendly, Kind and so helpful and all the staff we encountered during our week long stay deserve a 5* rating! Special mention goes to MI our waitress at breakfast every morning for being so lovely and caring and looking after our needs. 🙏💕🤗 Am being honest with my feedback in saying that the rooms could definitely use a revamp as they feel quite dated and not up to 5 star standard we would expect from the Intercontinental brand. Message to Management, please install a professional coffee machine in the breakfast room as the coffee we were provided with on the first morning of our stay was just awful! 😢

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.