91 Aparthotel Jesmond Road

設施：好 衞生：好 環境：好 服務：好早餐不錯，有手球

Stayed whilst moving daughter in for university lovely one bed apartment. With a separate lounge and cooking /fridge etc. very nice . You eat breakfast next door at holiday inn breakfast superb. We really enjoyed the convenience and location ideal for us . Will definitely be back .

It was so easy to find it, parking in the holiday inn, then go to reception to pick up keys. It is very secure, having to put in a code for the door to open. Not sure if there is a lift, we were in the top floor, so if you struggle walking etc, need a ground floor apartment. The apartment was lovely, with a welcome pack and freebies in the bathroom. The only thing I would say is THE PILLOWS! You need new ones 😯 But I will be back as my daughter is going to Northumbria Uni 😁

We were due to stay here for an event on the 5th & 6th August 2023. The stay was pay at the property. Unfortunately on route to the hotel (a 2 hour journey) we received confirmation that our event had been cancelled at VERY short notice. Appreciate that this is not the fault of the hotel, however we thought it necessary to get in touch & see if there was any options at all for us as we didn't need to stay at the accommodation any longer. We got no response via the telephone, no response via email, no response via Facebook messenger. We tried the option to change the dates to different dates but we never got a response from this request either. We appreciate that there may have been nothing the hotel could have done & we may have still incurred the total cost, however to completely ignore all of our attempts to get in touch is totally unproffesional and not to mention downright rude. We suffered the £350 cost for a hotel that we didn't step foot in, or get to talk to. Even now 2 months later I have tried to get in touch with no luck. Will never stay here again.

The customer service is extremely poor I phoned four times in the same day to confirm my booking with booking .com after repeating my booking details spelling out my name four times each phone call the front of house staff confirmed they couldn't find my booking and tried to sell us a more expensive room .the hotel room was dirty and had food stuck behind the headboard .needs a revamp definitely for the customer service and cleanliness in general.staff were rude and not trained correctly or even had been trained by anybody.

AMAZING place to stay!! Definitely cannot recommend this place enough. The apartment had everything you could want and more. Close by to the train, near the city centre. Everything was just perfect, staff great and service will absolutely brilliant