Hotel Spa di Narita

We were given the old wing which was old and worn out. Definitely a no-no and will never visit again. We stayed here 2yrs ago and love the location/rooms as they were modern n new. The old wing area is not suitable to host guests at all. From lift to room corridor, to the room inside and the toilet. Bad condition. Torn carpet with tape, peeling wardrobe door, cracked bathtub, room ceiling mouldy and webs. It was obviously an abandoned and under maintenance with no cleaning service place. The 2 nights stay was unbelievably unbearable.

The bedroom is like a little coffin and so is the bathroom. Very dated but it’s an airport hotel so not expecting much. The bed and pillows were comfy and the aircon worked well but I would bring ear plugs. The sound from other rooms is not bad but if you’re a light sleeper, you may hear it. Cleanliness wasn great - there was rubbish bits (old plastic from bottle caps) on the floor and hair in different spots in the bathroom. The restaurant at level 17 had a surprisingly nice beef hotpot (though pricey at 6500Yen), but the sake was nice. Staff at the restaurant were 10/10. The shuttle bus to the airport runs once or twice an hour but if you miss it (like me), an Uber can cost 2000Yen between the airport and hotel. It did feel like there was an earthquake at 3am as the bed started rocking - initially I thought it was a train but I’m pretty sure it was a mini quake. Overall, it’s nice enough for a 12 hour layover. I chose not to take the shuttle to the mall as was a little tired but there is that option if you prefer it.

I had a great stay at this hotel. The breakfast was delicious and well worth the price—2200 yen for guests, with walk-ins costing 2700 yen. The room was spacious and clean, making for a comfortable stay. Additionally, its convenient location next to Nippon Car Rental made it easy for us to explore the area. Highly recommended! 🌟

This was my second time staying in Tobu and first time using the East room. The standards for the East and West were different. So this review will mainly talk about the differences between both so you can pick which one. Rooms; East: It gave motel vibes. Everything was clean but the interior felt hotel but also a bit outdated. West: the best hotel introduction in Japan. I stayed here when i first landed last september and since then have been recommending it to people because of how much I enjoyed the room. Amenities: East: the bidet was not too old but older than the one in the west. It took time to change from front to back option. It didnt have heated seat too. The bathroom was smaller than the west room. Everything else that was provided were the same to the West room. West: The heated toilet was the cherry on top. The toilet was more spacious than East too! Cleanliness: East: found hair on the bathtub and one on the wall. Lowkey was 80-90% clean and the rest percentage was cos of the dust. I turned on the air purifier and dust flew onto my face cos it was on default strong mode.. West: cleaner than East LOL Overall: Pick West rooms if u can but if u just want the cheaper option, perhaps the East!

The hotel offers a regular shuttle service between Narita Terminal 1 and Terminals 2-3, shared with the Hilton hotel. The journey from Narita Terminal 1 to the hotel takes approximately 30 minutes. Additionally, there is a shuttle to Narita Train Station and Aeon Mall. The room is clean, and the bed is very comfortable. The mattress is firm but not too hard, offering a soft yet supportive feel. The pillows provide good neck support without being too firm. The breakfast spread is standard, but the highlight is the pancake machine. With just a wave of your hand, the machine starts, and in about 30 seconds, you can enjoy a freshly made pancake.

Room is small but still acceptable. Reception service is awesome and they even have free shuttle bus to Narita airport for early morning flight (with reservations through counter). Free coffee and free bath powder at G floor Everything is fine.

The hotel was very clean. The hotel front desk staff are very courteous and professional. The location is outstanding, 6 minute walk from terminal 1. The free hotel bus operates on schedule and the drivers are all courteous and helpful!!

the location was nice because it was just a few minutes walk to the train station and bus terminal, but had a little problem with the stairs nearby going to the station for an old woman like me,i just dont know if there is another or way going around the station we forgot to ask the staff at desk we just rely with the waze app. the staffs were accommodating and professionals, can answer our inquiry very well, the room was a little small but were really clean and so tidy, the food was very nice although we didn't get to try and taste everything because the breakfast starts at 630 am and our shuttle bus schedule was at 640,we had to eat real quick, by the way the shuttle bus arrives on time or a bit earlier which was good, though i suggest that breakfast be served earlier for those with early flight schedule, over all it was a vey good experience staying in the hotel.