Ulasan Shisui, a Luxury Collection Hotel, Nara

After checking in to our room, we discovered that the TV did not work and had to call maintenance. Then we ordered a bucket of ice to our room (the smallest ice bucket I've ever seen), which takes about 30 minutes. Later, we ordered room service for dinner, which took 45 minutes and everything was cold. Just after falling asleep that evening, the fire alarm went off and all guests were told to evacuate. This was set off accidentally by a hotel guest but the hotel staff handled the situation very poorly. We live in Japan and travel around the country almost every month but obviously, we will not be returning to this hotel.