Ulasan Hilton San Diego Mission Valley

I had a terrible experience during my stay at a Hilton hotel in San Diego. I booked a room for three nights, but the bathroom was far below Hilton’s standards. On the second day, the hot water stopped working, and despite their attempts to fix it for two hours, they were unsuccessful. This forced us to move to a new room without any apology, disrupting our plans and requiring us to reschedule appointments. Additionally, when we returned to the parking lot in the evening, the key didn’t work, and after multiple unsuccessful calls to the help bell, the staff at the lobby hung up on me before I could finish explaining the issue. I am extremely disappointed with the service and will avoid Hilton in the future.

Location was reasonable if you drive. Parking a bit expensive though.

Easy checking in and out. The room was spacious enough for three people.

Terrible and poor service. Wrong information about the rooms, I requested a room with bathtub and I was informed the hotel doesn’t have rooms with bathtub. The next day I was at the front desk and a room with bathtub was offered to a guest. Safe box was not working properly and causing issues to leave my stuff inside the room. Definitely I do not recommend this hotel.

Clean and nice room Big TV

No hot water in the morning of checking out. They did not notify us regard to the hot water. I stood in the shower for 45 minutes for hot water that never happened. Stain twelves and pillow case. Sheet are so old that goodwill will not accept it. They should take name of Hilton off and called hostile. When all issue was mentioned to front desk, they gave us a free parking, $19 value😡😡

I booked Hilton San Diego thinking that is a brand name and that my stay will be amazing. On the contrary, 1. When I called the front desk 3 out of 5 days of my stay to provide a bottle of water at 7 am, they asked me to come downstairs to collect it and said they do not have staff for the same 2. They hardly have any vegetarian/vegan breakfast options which was a bummer 3. Even after calling the front desk/asking the receptionist to have my room cleaned during the day, the room was as is when I came back to the hotel. This happened thrice out of 5 days 4. The front desk staff was not polite at all and didn’t know even to have a smiling face 5. Pool area was closed. I really wanted to enjoy the sun hence booked a hotel with pool area but sadly, it was closed 6. I had booked a King Size Ensuite around a month back, however they gave me 2 queen sized beds. When asked about it, they said that they are sold out. How can they sell off rooms when they know a pre-booking is already in place? 7. There is no coordination amongst staff at all. Had to repeat same thing over and over again In short, my stay at Hilton was pathetic.

I was charged parking fee the fact was that I did not drive car and just took Lyft and Uber during my stay.

Good service, location is acceptable

No problems and no complaints. Breakfast buffet was always the same, after a week it gets a bit boring.

The hotel is wonderful, very convenient location, no need to look for where to eat, the food is delicious, the reception and bar staff are friendly. I didn’t have time to finish the wine, so they already poured it for me)))

This is the worst Hilton hotel we have ever stayed in. The toilet tank leaked (I fixed it myself), the air conditioner was too noisy and had to be turned off. The soundproofing was very poor: the sound of the shower next door, the toilet flushing, the chattering of the rooms on the left and right and the opposite, and the sound of guests coming and going in the corridor, all of which were audible! The carpets in the corridors and rooms were very old, and the parking fee was surprisingly expensive. Ctrip indicated that the parking fee was $34 per night, but it was actually $37. Because I couldn't get a refund, I had to endure three nights.

Great, I will continue to stay in this hotel next time

Very nice, clean and tidy, cleaned well every day.