Pengguna Anonim
23 Desember 2024
Hotel doesn’t allow to cancel booking despite it’s about illness. I was unable to move due to high hill reaction in mount ericyes. Because I didn’t go see doctor and didn’t have medical proofs, my request of cancelling is rejected. I had to book another hotel nearby to rest for 1 more day….I understand the policy but was wondering if there could be better way to handle such case or respond to me faster than the 10 hours wait…
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