H. G. Boutique Toledo Napoli Centro

This place is absolutely terrible. You have to find this hidden office in the city to start off and then after that, you go to your hotel room across the city so the office isn’t even where you’ll be staying at. The worst part about it though is that you put down a 200€ deposit and I asked if I would get the entire thing back, never did. They said it takes up to 2 weeks. I tried calling them and the number doesn’t even work for the hotel. I booked through Trip.com, they were helpful and contacted them and THEY SAID THEY GAVE IT BACK. Never did. They rob you. I’ve never in my experience for any hotel had a deposit that large and then they don’t even return it. It’s basically a scamming AirBnB. They don’t have a contact Email either. Do NOT stay here! They lure you in with a cheaper price then just take the “deposit” from you so you’re actually paying more.

房間地理位置很好，每天都有人打掃，打掃的工作人員也很友善。但是第一天入住被告知城市税衹能付現金，收城市税的工作人員態度有點不耐煩，對於外國人來説不是很方便。

Our experience at this “hotel” was poor from the start. To start our trip you are directed to an apparent block in the old town, however you have to walk 15/20 minutes from there to the companies office where you are greeted by rude and unprofessional staff. You are not greeted or welcomed merely ushered to the front and immediately told to give them more money (€200 to be exact) I have never witnessed this in a hotel before, from there the unprofessional looking and rude staff then give you a long list of instructions and make it very complicated to get to your hotel. Again another 15/20 minute walk back to your actual “hotel”. Now the hotel room itself was situated in a very good location (the only redeeming factor). As soon as you enter the room you are greeted by a stench of sewage which covers the whole room ‘not a great start’ the room itself is small, cramped and lacks basic facilities. The room and bathroom does not get cleaned daily and towels and bedding are not changed (what the cleaner actually does is anybody’s guess). Not to mention there is an ant infestation which led me and my partner to be covered in bites daily. The shower is also coated in black mould. To summarise this “hotel” is barely worth 2 stars; and how it is graded 4 stars is completely beyond me. I would urgently recommend management look into this and it is simply unacceptable. DO NOT BOOK THIS HOTEL !!!