H. G. Boutique Toledo Napoli Centro

Dear Trip.com Team, I am writing to express my dissatisfaction regarding a recent stay booked through your platform. The address provided for the guesthouse did not match the one listed on Trip.com. Due to this discrepancy, we spent a significant amount of time searching for the correct location, which resulted in unnecessary stress and loss of valuable time. Please contact the guesthouse to verify their actual location and update the information on your website accordingly to prevent future inconvenience for other travelers. Additionally, the air conditioning in our room was not functioning, which caused further discomfort during our stay. Overall, the condition of the guesthouse and the services provided did not reflect the price we paid. I kindly request that you look into this matter and inform us of the outcome. We would also appreciate it if compensation could be considered for the inconvenience caused.

Hotel did not respond to my enquiries even after multiple attempts of calling.

Very nice stay, couldn't be more central.

This place is absolutely terrible. You have to find this hidden office in the city to start off and then after that, you go to your hotel room across the city so the office isn’t even where you’ll be staying at. The worst part about it though is that you put down a 200€ deposit and I asked if I would get the entire thing back, never did. They said it takes up to 2 weeks. I tried calling them and the number doesn’t even work for the hotel. I booked through Trip.com, they were helpful and contacted them and THEY SAID THEY GAVE IT BACK. Never did. They rob you. I’ve never in my experience for any hotel had a deposit that large and then they don’t even return it. It’s basically a scamming AirBnB. They don’t have a contact Email either. Do NOT stay here! They lure you in with a cheaper price then just take the “deposit” from you so you’re actually paying more.

Unica cosa positiva é stata la posizione. Per il resto abbiamo trovato muffa nera su tutta la parete del bagno e aprendo il balconcino resti di sigarette e una bottiglia vuota di alcol lasciata da ospiti precedenti.. Mancanza di cuscino extra o coperte nell'armadio Se quest era la Junior suite immagino le altre camere Muri sporchi E volevano anche 200 euro di deposito cauzionale per trovare una camera cosi? Per fortuna alla fine non glieli ho dati altrimenti li avrebbero rimborsati tra1 mese. Di positivo anche la silenziosità della camera

Te piden un depósito de 200 € el cual en casi de que te lo devuelvan esperás más 3 semanas o un mes . Así que preferí perder la reserva a qué me retengan más dinero. Es la primera vez que me pasa . Hay mucho lugares de verdad serios para quedar en Napoli. Este justamente tienen muchas quejas y reclamos de estafas.