Red Roof Plus+ Chicago - Naperville

Terrible service overcharged smelled like gas, rude front desk people

nice place and very quite

The property overall was pretty clean. The people at the front desk weren't very friendly. I had inquired about late check out and they said we do offer but we doubt you'll be able to to. You have to ask the front desk in the morning. I didn't understand why they couldn't assist me with that. I know most places allow for an additional charge. I did pay for the upgraded room that was supposed to come with a snack and they didn't give me anything and the mattress was supposed to be a pillow top. It was hard and very uncomfortable. I woke up with a sore back. I didn't even bother asking the front desk in late check out was an option because those two men working before were rude about it so I figured the morning people were probably the same.

The room is clean and service is ok but the only thing is they have bed bugs I got bit up me and my partner they need to do a reset in the rooms to clean them

Our hotel we booked was flooded so we had to book here.they were very accomadating and friendly.Place was clean in a good location.Needed help with the TV and they came right away.Would recommend.

Not sure if it's normal to be given dirty linens and towels here but that happened. They don't clean daily so that's kind of concerning. The staff was also questionable. The manager and Tony were very nice. No one was particularly nasty but I believe the entire staff has to be new. No one knows how any part of the computer system works and it made for a lot of standing around and waiting.

The hotel room was nicely updated and clean. Exceptional value!!! We reserved the upgraded room so we had fridge and microwave. Some red roof plus locations automatically have them so make sure to check which type of room you select. We felt safe and secure in our room. We’d stay here again since the cost was so low and the room was nice (no weird smells and everything was clean)

The place was quiet, nice and the room was comfortable. The young man that checked me in and out was very professional. I like that the motel had an elevator. I will definitely stay here again.

Did not feel welcome. Had a terrible time checking in did not accommodate! Will not be booking here again ever in life