Vatica Hotels in Nanjing

Overall it's a wonderful experience staying at Central Hotel. I would like to call out the following amazing staffs: 前台 佳佳 小董 陈鹏 孙晨曦 陈鹏 very patiently and kindly helped to register for 南京博物馆 using her own mobile number. I am very grateful for such action. 佳佳 is very polite performing room check-in for me. 春梅 - 客房经理 王主管 - 客服主管 Housekeeping team is amazing. 王主管 responded to us very fast, when we provided feedback that the internet is very bad. 春梅 bothered to review the feedback that I have provided that the room is very stuffy. She contacted me the following day, and suggested to change to another room. I am greatly impressed by the teams involved. They really look at all feedback and comments.

We have just left the hotel after a short 2 night stay and wish we were staying longer. Jinling Hotel in Nanjing is fantastic - great location, nice large rooms, all the facilities you would expect from a top tier five star hotel and even a Dyson hairdryer in the room! But the best feature of this hotel that made our stay special has been the staff at Jinling. We frequently stay at luxury hotels including all the well known international brands and found the service at Jinling particularly top notch. From the bellboys jumping to help with our luggage as soon as we pulled into the hotel to checking in and every smile since, we will be sad to leave tomorrow. Special shout outs to: Ula at reception who patiently explained everything and gave us her wechat which we used to ask questions through our stay and she always responded promptly, Sammi who ran up some additional things for my daughter and was just so friendly and helpful, Liao Lifang and Allen at the health club/pool who explained all the facilities and Miss Liao in particular who seemed to be a very experienced swimmer and giving tips to doing laps and very quick to offer us water and made our trip to the pool a very memorable one for us, gentleman at the cake shop downstairs (unfortunately we didn’t catch his name) who gave us coffee as we waited for our pastry order. Through these staff and all others we encountered in our short stay, it is very apparent that this hotel values their customer experience and it is executed flawlessly. We highly recommend this hotel!

This feels more like a 4* hotel. Hotel is located 10-12mins walk from subway EXIT 3. Was offer free room upgrade. In early April, hotel has no central A/C. Room is hot and stuffy. Hotel replied A/C is off during the season can only provide standing fan.

I highly recommend this hotel. Firstly the swimming pool is the best hotel swimming pool I've ever used. It is long, easily 20-25 metres and also wide, but shallow with no deep water. Perfect for relaxing lap swimming. And it is always supervised. One tip. You'll have to wear a swimming cap which they sell at the front desk of the swimming pool, so make sure you bring something to pay for it on your first swim. Secondly, the hotel's location (on top of the Zhuzhianglu metro station) is perfect for getting to all the best places and attractions. And on cold days and hot days you can access the metro (press -2 in the lift) without having to deal with the weather. Thirdly, the staff are amazing. Rachel, Brittany, William, Allen, could not do enough to help me during my stay. Lastly, the shops and restaurants in the two basement levels offer a level of convenience that I have not received anywhere else that I have stayed. I was able to buy all essentials and have delicious Chinese food, incredibly affordably and conveniently.

Delicious breakfast, attentive staff, business-like ambience, state of the art service. Location is ok. It's right next to the Pioneer Library, a very famous art library and is also within 30 minutes or so to other cool places like a water park, the Nanjing City Wall, Nanjing Eye (a bridge). Not many restaurant options nearby but the hotel foods is pretty good. There's a Japanese restaurant nearby and an Italian one called La Mia Casa is worth a visit. Very good hotel overall. No complaints except for costly dinner (148 RMB per person per buffet meal).

It is wonderful hotel with friendly receptionist and nice deco room. The breakfast and executive lounge foods very delicious. The location is in the centrum and near metro station. The room is quite big and with beautiful view. The indoor swim pool is big and clean. Everything's I met is good memory for me. I am sure I will come back when I visit Nanjing again.

Stayed here 4 times in 2024. Everything is good. Front desk staff need to improve. We were urgent to check in the rooms and they were chatting while processing. During this stay there were some minor renovations on our floor outside our rooms. To be fair the hotel should close off the floor. Otherwise all is very good.

Very disappointed as the mattress in our rooms were uncomfortable,uneven and sags inthe middle.Though we asked to change the room ,the beds were still not flat so we had a backache after wokevup.It is not as our expectation for 5 star hotel.The air temperature in the room could not adjust to be cooler and it did not have good air flow in the room.

Westin is always a trustworthy brand. We had a great time staying there. My younger daughter saw a hotel advertising about group running program they offered and asked about it. Even though my daughter was the only one signed up for morning run the next day, a hotel employee happily accompanied her runing around the beautiful Xuanwu Lake. Great service.