Ulasan Fino Hotel (Nanjing Jiangbei Hongyuecheng Longhua Road Subway Station Branch)

Tanggapan dari Properti: Tamu yang terhormat: Terima kasih banyak atas pujian dan penegasan Anda terhadap hotel kami. Kepuasan Anda adalah tujuan terbesar kami. Terima kasih telah menginap di hotel dan berbagi. Saya sangat senang bahwa setiap aspek hotel telah diakui oleh Anda melalui Anda deskripsi yang cermat. , Anda dapat merasakan kebahagiaan yang dibawa oleh perjalanan ini kepada Anda, yang selalu dikejar oleh penyedia layanan kami. Pujian Anda memberikan dorongan yang besar bagi hotel dan juga merupakan kekuatan pendorong bagi kemajuan kami untuk terus menciptakan yang baru pengalaman bagi para tamunya. Kami berusaha keras untuk menciptakan lingkungan hidup yang hangat dan nyaman serta memenuhi kebutuhan tamu yang berbeda dengan kinerja biaya tertinggi. Kami menantikan kunjungan Anda lagi! Semoga berhasil dengan pekerjaan Anda! Hidup bahagia~

Tanggapan dari Properti: Tamu yang terhormat: Pertama-tama, terimalah permintaan maaf kami yang tulus karena mengalami pengalaman buruk di hotel kami kali ini, yang sepenuhnya bertentangan dengan niat awal kami untuk memberikan layanan berkualitas kepada tamu kami. 1. Mengenai sikap pelayanan dan penanganan masalah. Kami sangat bersalah atas sikap acuh tak acuh staf meja depan dan penanganan masalah yang tidak tepat. Kinerja karyawan kami tidak memenuhi standar pelayanan kami, hal ini disebabkan oleh manajemen dan pelatihan internal yang tidak memadai. Kami telah memberikan kritik dan edukasi yang serius kepada karyawan yang terlibat, sekaligus memperkuat pelatihan kesadaran pelayanan bagi seluruh karyawan, sehingga setiap karyawan dapat memperlakukan tamu dengan sikap positif dan antusias, terlepas dari jenis kamar tamu atau termasuk tiket parkir. , semua harus memberikan layanan berkualitas tinggi yang konsisten. Saat menangani masalah ruangan, kami mengakui bahwa perilaku pushback karyawan tersebut sepenuhnya salah. Kami telah memperjelas kembali tanggung jawab masing-masing posisi dan menambahkan kursus pelatihan mengenai keterampilan pemecahan masalah karyawan. Kedepannya, kami akan memastikan bahwa ketika karyawan menghadapi masalah, mereka akan menyelesaikannya secara proaktif dan tidak melimpahkan tanggung jawab kepada orang lain. 2. Mengenai masalah kebersihan, masalah kebersihan yang Anda sebutkan pada rumah kayu seperti bau, serangga, rambut, alkali air dan abu yang mengapung merupakan kesalahan besar yang tidak bisa kita abaikan. Terlepas dari apakah tipe rumahnya adalah rumah kayu atau tipe rumah lainnya, kita harus memastikan standar kebersihan yang sama. Kami telah melakukan pembersihan menyeluruh dan disinfeksi mendalam pada kabin Anda. Pada saat yang sama, proses pembersihan seluruh hotel telah ditinjau secara ketat, frekuensi dan intensitas pembersihan telah ditingkatkan, dan pengawasan serta manajemen perusahaan pembersih outsourcing telah diperkuat untuk memastikan bahwa setiap kamar dapat tetap bersih dan rapi. untuk menyediakan lingkungan hidup yang nyaman bagi para tamu. Menanggapi masalah air dan alkali dalam ketel, kami akan memperkuat pemeriksaan dan pemeliharaan rutin fasilitas dan peralatan kamar untuk memastikan bahwa semua fasilitas dan peralatan bersih dan digunakan secara normal. Tamu apa pun jenis kamar dapat menikmati fasilitas yang bersih dan higienis . 3. Mengenai permasalahan yang berkaitan dengan lingkungan (isolasi suara) dan tipe ruangan, insulasi suara yang buruk di dalam ruangan mempengaruhi istirahat Anda, ini merupakan permasalahan yang perlu kami perbaiki secepatnya. Kami telah mengatur personel teknik untuk melakukan inspeksi dan penilaian komprehensif terhadap insulasi suara rumah kayu dan jenis rumah lainnya, dan berencana untuk menginvestasikan sumber daya untuk meningkatkan fasilitas insulasi suara, seperti mengganti pintu dan jendela, menambah bahan insulasi suara, dll., sehingga dapat meningkatkan kenyamanan hidup setiap tipe rumah. Kami mohon maaf karena Anda tidak menikmati kupon parkir sebelumnya dan layanan peningkatan kamar kali ini. Kami akan memeriksa kembali kebijakan reservasi dan sistem layanan anggota kami untuk memastikan bahwa tamu dapat memahami dengan jelas layanan yang dapat mereka nikmati saat memesan jenis kamar yang berbeda. Pada saat yang sama, kami juga akan merumuskan aturan peningkatan kamar yang lebih masuk akal untuk menghindari situasi serupa terulang kembali dan membuat tamu merasa adil dan puas. Terima kasih banyak telah memberikan tanggapan Anda kepada kami. Pendapat Anda sangat penting bagi kami untuk meningkatkan kualitas layanan kami. Kami harap Anda dapat memberi kami kesempatan untuk merasakan perubahan dan peningkatan kami saat Anda menginap lagi di masa mendatang.

Tanggapan dari Properti: Tamu yang terhormat: Terima kasih banyak atas pujian dan penegasan Anda terhadap hotel kami. Kepuasan Anda adalah tujuan terbesar kami. Terima kasih telah menginap di hotel dan berbagi. Saya sangat senang bahwa setiap aspek hotel telah diakui oleh Anda melalui Anda uraian yang cermat., Anda dapat merasakan kebahagiaan yang dibawa oleh perjalanan ini kepada Anda. Hal inilah yang selalu diupayakan oleh penyedia layanan kami. Hal ini juga akan menjadi motivasi bagi kami untuk terus bekerja keras dan mencapai kemajuan waktu! Fino Hotel menantikan kunjungan Anda lagi dan berharap Anda hidup bahagia!

Tanggapan dari Properti: Dear guest: how do you do? Thank you very much for choosing to stay with us, and thank you for taking the time to give us detailed comments. After upgrading your room free of charge, we are sincerely gratified to know that you feel comfortable and warm at home in the room. The pleasant temperature of the air conditioner, the convenient screen function of the TV, and the spotless room environment are all the embodiment of our dedicated service. I am glad to be recognized by you. All along, we are committed to making every guest feel at home and meeting the needs of different guests with the highest performance-to-price ratio. Your satisfaction is not only the greatest encouragement to us, but also the driving force for us to move forward. We will continue to adhere to the original intention, continue to carve out the details, and continue to improve the service. Looking forward to your coming again, we will bring you comfort and peace of mind with better service. Thank you again for your recommendation support and love! I wish you a happy life!

Tanggapan dari Properti: Thank you very much for your recognition and love! We always firmly believe that friendly service, superior location and complete facilities are the key to creating a perfect accommodation experience for you. Look forward to meeting you again in Nanjing, we will, as always, provide you with more intimate service!

Tanggapan dari Properti: Dear guest, we are overjoyed to receive your wonderful review! It's our pleasure to know that you had a perfect two-night stay. Although our location is a bit far from some renowned tourist spots, we're glad the proximity to the subway made up for it. The variety of dining and shopping options nearby added to your convenience.Our front desk staff is always committed to providing exceptional service. We're proud of the lady who went above and beyond to assist you with the late check-out, even with the language barrier, using translation apps to ensure a seamless communication. It's delightful

Tanggapan dari Properti: Dear guests, thank you very much for your comments! Your satisfaction is our biggest motivation, and it's great to have a room that exceeds your expectations.As for the traffic problems you mentioned, we fully understand your troubles. However, in addition to the subway, there is also bus rapid transit around the hotel to some scenic spots, which can save you a lot of time. You can consult the specific route information at the front desk. At the same time, the taxi service in Nanjing is also very convenient and the cost is relatively reasonable. We will strive to optimize the provision of travel advice, so that every resident can easily go to the scenic spots they want to visit.It's a pity that you didn't take a lot of pictures, but it doesn't matter. I look forward to leaving more good memories when you come again. Thank you again for your feedback, we will continue to improve.

Tanggapan dari Properti: Dear guests, we are so happy to see you so satisfied! We are committed to creating a comfortable accommodation for all of you. Our environment is elegant and pleasant, and every corner is carefully arranged so that you can enjoy it. Service is our top priority, warm, thoughtful, meticulous, and strive to meet all your needs. We have strict control over hygiene, from guest rooms to public areas. And we also provide you with parking convenience, so that you do not have to worry about parking. Look forward to your reservation again, we are waiting for you to come back!

Tanggapan dari Properti: Dear Guest:We sincerely thank you for giving us such a high evaluation of our hotel! Your praise is invaluable recognition for us, and it is also an incentive for us to keep moving forward.We are always committed to providing every guest with a warm, comfortable and personalized service experience. We are honored to be able to provide you with a warm welcome during your stay. All the staff of the hotel are sincere and professional, only to create a warm home for every guest.We look forward to your next visit, and we can't wait to start your next wonderful journey. At that time, we will provide you with a more thoughtful service and better facilities to create an accommodation experience beyond your expectations. May your life be filled with sunshine and joy, wherever you are, we are here, looking forward to reuniting with you!

Tanggapan dari Properti: Dear guest, thank you so much for your heartfelt recommendation! We're absolutely thrilled to hear that you had a delightful stay with us. At Fino Hotel (Nanjing Jiangbei Hongyuecheng Longhua Road Subway Station Branch) , we've always been committed to offering a blend of affordability and top - notch quality, and your kind words are the best validation of our efforts. We can't wait to welcome you back on your next journey, and we'll continue to strive to exceed your expectations. Safe travels!

Tanggapan dari Properti: Dear guests, your satisfaction is the biggest driving force for us to move forward! Although the location is slightly inferior, your understanding and tolerance are like warm sunshine. Upgrading your stay is a matter of course, but we are honored by your recognition. We look forward to seeing you again in the future and continue to create good memories for you!

Tanggapan dari Properti: Dear Guest:Hello! Thank you very much for choosing our hotel and taking the time to share your experience. Your feedback is very important to us.First of all, we are very pleased to know that our staff can still actively use translation tools to help you when facing language barriers, and have upgraded your room and allowed you to check in early, which makes you feel convenient and thoughtful. This is exactly what we have been striving to create for every guest, a warm atmosphere, and hope to bring you a home-like comfortable experience in a strange environment.However, we sincerely apologize for the room not meeting the standard of cleanliness. The marks on the wall, dust and spider webs on the ceiling, and the smell of smoke and the inability to fully open the windows all seriously affected your stay, which is far from the level of service we should provide. We have recorded your feedback in detail and corrected it. We will strengthen the management of cleaning and improve the inspection standards in the future to ensure that such problems do not occur again.We are glad that the comfort of the bed and the good water pressure of the shower can bring some pleasure to your stay. As for the location of the hotel, although it is a little far from the city center and tourist attractions, the surrounding transportation is convenient, near the subway, convenience stores and restaurants, providing convenience for your travel and life, which is also one of the characteristics of our hotel.Once again, thank you for your frankness. Your opinions are the driving force behind our improvement and enhancement. We look forward to the opportunity to serve you again in the future and provide you with a more perfect hotel experience.I wish you a happy life and all the best!Hotel Fiore20250116

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Tanggapan dari Properti: 【❤️免費停車❤️】非常開心看到您的評價。擁有您這樣有心的賓客，是我們全體員工的福氣。酒店一直致力於為每一賓客都帶去優質的入住服務體驗，滿意只是起點，驚喜和感動才是我們的終極目標。在菲諾您能感受到最真誠的鄰里服務，衹為您來到菲諾的入住體驗能夠變得簡單而不平凡，盼望您的旅途中，菲諾能夠常伴。期待與您再次相遇，祝您生活愉快，事事順心！