Hilton Nanjing Niushoushan

Awesome hotel. Luxurious at its finest. I will definitely comeback and recommend it to my friends and family. You can actually walk from the hotel to the entrance of Niushoushan Mountain 👍

The hotel was beautiful and very cozy. I loved the layout of the room, which was spacious and very comfortable. The amenities were also nice, and I enjoyed breakfast, the view, and the convenience of the location. It's a hotel I would definitely recommend to friends and hope to stay at again in future trips to Nanjing!

This hotel is situated right at the foot of Niushoushan and offers great views of the mountain and its surroundings. The room was modern and spacious and the room service was excellent. Breakfast had an array of options. Highly recommend this hotel.

We booked one night here for our 30 year wedding anniversary. Knowing that it will be a busy tourist destination, we opted for an executive room for quite breakfast experience. What a surprise finding that the lounge was closed on Sunday morning showing a sign "coming soon"! For the buffet breakfast we had to wait in line to get admitted. It turns out that the line was not due to the lack of available tables, but because the staff did not manage to clean tables in time. The food remains and dishes on the tables next to ours were not cleaned for more than an hour! Staff was definitely not well trained and too low in numbers. It very sad that a celebration of our special day, turned out to be a disappointing experience. Not a good calling card for the Hilton brand and a waste of the extra money paid for executive perks.

設施：設施齊全，略顯陳舊不乾淨和不工作，比如早上10點左右的泳池，更衣室裏麪的汗蒸，濕蒸都沒有開，而且客房房門用房卡要刷很多次才能打卡，應該是房門電子鎖接觸不良導致的，樓梯間電話很少，走很遠才能打電話聯繫前台，最可怕的是白天前台電話是不接的，衹有晚上才有迴應。 服務：客房沒有及時打掃出來，被安排在行政酒廊，行政酒廊沒有正式開放，在自助餐廳的位置弄了點水果，點心讓人休息，催了兩次客房才被打掃好，安排入住，結果房門還難以打開，還沒法在五層樓梯間的電話聯繫前台，因為前台白天不接電話，衹能又跑到四樓前台，重新做了房卡還是一樣的問題，最後嘗試多次發現是接觸不良。 衞生：泳池更衣室打掃不及時，略微有點味道。水質一般般。 環境：環境還不錯，裝修是用心，下功夫了。

五星級酒店，至關重要的是如何解決問題、 對待客户的態度。 我們入住期間，曾經遇到我有投訴的事情，大堂經理朱經理處理得當，真心希望表揚並且感謝朱經理。 我被他的一段話打動了： “很抱歉曾經有這個經歷，但作為希爾頓酒店，我做得不僅衹是彌補，而是希望你可以讓我們有機會看到酒店的態度，讓你願意繼續相信我們品牌”。 這段話聽了真的非常感動！ 環境：國內住過最喜歡的大堂！住進環境裏，有綠化、 園藝、 非常寬敞、 挑高。 性價比相當相當高！空間大、 衞生乾淨、 服務態度很好。 外賣也可以透過機器人直接送上來，很適合度假。 缺點是泳池區域、 泳池的更衣室衞生環境堪慮，也沒見到阿姨打掃，濕噠噠挺噁心的。