Sand Dunes Resort & Suites

today my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!

Myrtle beach review - [ ] Got “upgraded” to a room that doesn’t get regular room service on the opposite side of the resort - [ ] Have to go to the front desk to get more toilet paper or anything at all - [ ] asked for room service on Tuesday and nobody came at all (we stayed until Saturday) - [ ] Asked for towels on Tuesday morning and didn’t get them until Wednesday afternoon - [ ] TV didn’t have a remote which wasn’t ideal but we made it work - [ ] There are two holes in drywall that are covered with plastic that fell off everytime you opened the bathroom door. - [ ] No extra blankets to use in the living space - [ ] Room was dirty and not cleaned. Drain plug doesn’t work. Drain was filled with somebody else’s hair. Walking barefoot in the room, the bottoms of our feet turned black - [ ] One lamp didn’t work and the overhead lighting didn’t give off nearly enough light - [ ] Hair all over the towels - [ ] The patio door did not lock and my 2 year old can open it with ease and walk onto the patio - [ ] Beds were next to the door and there is a window where an LED light shines right in all night long - [ ] Can open the main door with ease. The lock unlocks everytime you turn the handle that my kids can open. Needs another deadbolt or something else higher up. - [ ] Main bucket that dumps water at the water park was broken - [ ] Not enough water to get down the yellow and blue slides at the waterpark. Constantly got stuck trying to go down

Do better Desk Clerk's (communication) Nice. Checked in over the phone with the desk clerk and added my daughter because she was arriving first; no problem there. When I arrived that morning they had cancel the room that I was assigned. Compensation was great to a penthouse suite. It was Mother's Day weekend and I had my 86 year old mother whose birthday was Mother's Day. The room were superb and the Manger was super understanding and knew how to fix the problem. She apologized for the mis communication amongst her staff. Excellent hotel.