Ulasan Aloft München

We were there for Pride weekend and while the location, parking, and our room was perfect for our trip, the customer service was not. Even though there was a room service menu, there was no room service. When my spouse went to ask, since no one was answering the phone, the reception lady carried on a whole 10 minute conversation before addressing my wife. Conversation, not helping a customer. Afterward she dismissively said there’s only pizza and wings and you have to order from the bar or for delivery. This was not the only dismissive encounter. Would we book again? Only in an emergency as the amenities are not as advertised and the customer service. Otherwise we did like our room and the location.

Staff are friendly and allowed us to extend our checkout time to 2pm Rooms are spacious and clean Walking distances to HBF, bus station and restaurants

Good service and llocation just opposite the train station.. Nice spacious room.

Right next to HBF, super convenient. Staff were very hospitable and accommodating of our needs. Decent gym

Comfy for stay good location.Clean & comfortable.

The front reception staff were amazing. They helped to ensure that my family and I had settled in well into the hotel. They provided tips on travel around Munich and the key spots to visit in our short stay in the city. The room was very clean. Everything was working well. The housekeeping staff were always smiling, and providing help when required. We needed extrat pillows, and it was provided within minutes of our request. Excellent service standard! The location of the hotel at the doorstep (10m) from the Train statin, made it so much easier to move around the city with various transport means. Short walk to the main shopping and christmas market spots. Excellent choice. We will be back again. Cheers!

Great location. Very close to hbf and just across the road. Didn't replace new mugs after room cleaning. There are laundry room but only 1 washer available during my stay.

Closest to train station, large rooms and excellent staff.

Perfect location if you wanna stay near HBF. Just across the street

Big rooms! Location is super convenient, right opposite the train station. Warm and comfy beds. Stays with families for 2 nights, will be staying when we’re back in Munich.

Good fitness room

Superb location and very friendly staff! 👍🏻

Great location!

Good location, friendly staff and big room