Rosewood Munich

Good new hotel but the restaurant is still new and lacking the standards of a 5 star hotel.

房間漂亮乾淨

Amazing hotel. The building is beautiful and located in a great area. You can get to the most popular parts of the city in a short time. The rooms are clean and new and the staff provided 5 star service. The jazz bar in the hotel has great music and bites. Highly recommend.

This is a fabulous hotel on all levels. Placed in a grand bank that has been refitted as a hotel, the Rosewood has brought real luxury to a city that has been missing it for a long time. It is extremely quiet. Service is attentive and focused on all the needs of guests. And by reserved German standards, it is also quite friendly. Rooms are very luxurious and come with spacious bathrooms. There is a lovely bar that, as seems to be common in Munich, does not open until 6.30. That was frustrating, as was the relatively slow breakfast service. The restaurant in which it is served, however, is excellent. It provided what turned out to be the best meal we had in Munich when we ate dinner there on our first night. Service in all bar and eating areas was of the highest standard and, again, was friendly and accommodating. Highly recommended.

Hotel has excellent location, very central and it's close to many city attractions. Building itself is magnificent ( former bank ) with nice decor/design, high quality materials. Restaurant is very good - we visited it for breakfast and dinner: atmosphere is nice, good and friendly service, interesting menu and good quality food. Highly recommended. On the other hand room upkeeping and general management were not the best. We had some issues in the room which could have been dealt better and faster. On Sunday - from early afternoon till 10pm there was a very loudly party in hotel patio - which made impossible to relax or sleep ( with closed windows ). I spoke to the manager and she totally understood my objections and complaints, I got an apology and compensation. I do believe all problems were due to new staff and lack of experience ( hotel opened last year ) - and devil is in the details. I hope they will improve soon.

While hotel has excellent location and it’s in a beautiful building with nice decor/design and has a very good restaurant ( we used it for breakfast and dinner ) - room up-keeping and general management are very poor. The bathrobe was not changed from the previous guests - I found tissue and lighter in the pockets - which I found disgusting, they have never replaced the bathrobe. TV set didn’t work, we had to call engineer twice to fix it. Chromecast not fixable either ( from Android or Apple ). We stayed for 4 days and tea/ coffee/ honey/ sugar were not refilled for 3 days in a row. It supposed to be complimentary but I had to buy my own. No shoe bag available - to give them shoes for polishing. On Sunday there was a party in the hotel patio (!) - from early afternoon until 10pm - with lots of people talking and laughing loudly and with extremely loud life music ( violin included ). It was impossible to have a rest not to mention sleep. I do believe when guests pay €1000/ night they deserve to have a comfortable, smooth stay. Location is not enough. AVOID by any chance. Go to Mandarin Oriental or Kempinski.

The location is spot on, very close to the shopping streets, but still on a quiet corner, so no cars driving through all the time. The service, attention to detail and extremely friendly, gentle and professional customer service across the whole property is what made this hotel special. From the front desk, to the breakfast staff and pool ladies, everyone was more than helpful and willing to do anything to make my life more pleasant. I especially enjoyed the friendly, attentive and professional service at the breakfast, they rememberedy name, room number and my orders very quickly, making me feel special and more than a random guest. The breakfast was truly 10/10. Very often a breakfast has a limit what is included to the room rate from the made-to-order list, but not here! You can order every single dish from the list if you wosh with no extra charge! (Btw you will not be able to, as there are like 30 dishes available + the small buffet). The pool is very calming, pleasure to the eye and very luxurious. The warm sunbeds were my very favorites! The bed was very very comfy, with the nice down topper making it very soft. Pillows are quite hard and high, and I did not find a pillow menu to fix the issue. The only other issue we had was with the turndown service. We specifically asked it to be timed between 6-7 after the first night, but it really did not work out for some reason. The next 2 nights they came after 9 pm when we already were back in the room showering. Then they missed us completely one evening, and finally then they did hit the right time. Also make sure to check your invoices, we had booked a rate that included the breakfast, but in the invoice they still had the breakfasts added for each morning. I asked them to fix it but still had one breakfast slipped into the bill even after noting them. All in all this experience made me a fan of Rosewood hotels, this being my first stay with them. I would consider them to be very much on par with Mandarin Orientals, St Regis and way above Park Hyatts, Waldorfs and Ritz Carltons.

Our stay at the Rosewood Munich in April for three nights was one for the playbooks with every aspect perfection at its highest. Welcoming greetings begin at curbside with a smile followed by attentive assistance to check-in and beyond. The service is unparalleled and every staff member aims to make your experience at the hotel and in Munich memorable. They succeed exceedingly and unequivocally! Our suite defies description but I will try to do it justice. Suite 123 is on the first floor overlooking the city. On two levels. our suite was comparable to a move-in-ready, spacious, luxurious apartment outfitted with every convenience such as a wine/beverage/Nespresso bar replete with a fully stocked refrigerator. The marble bathroom took my breath away with the drawer filled with every item you might have forgotten, soft towels with extras, double sinks, free-standing soaking bath tub, and separate large walk-in shower as well as a separate room for the toilet. The bathroom has a huge floor to ceiling window with a remote controlled curtain. With its high ceilings, the bathroom like the rest of the suite, is bright and airy. There were two closets with a cushioned built-in in between and plenty of space for two luggage racks and our two bulky suitcases. The closets had plenty of hangars; soft robes and attractive, comfortable, sturdy slippers. The living area also had a huge floor to ceiling window with a remote controlled curtain. The decor was contemporary, understated elegance - truly beautifully styled but not overdone. I could find no fault especially after my husband and I figured out the controls. I must admit that I am technologically challenged. Our suite had many special features - too many to enumerate! The Rosewood Team is a team in every way; choreographed to ensure that each guest has an unforgettable stay. The welcome wine and delicious sweets were much appreciated and enjoyed. A special shout-out to the Check-in team, team members and to the Concierges who made sure that our stay in Munich was Magnificent, Marvelous and Magical.

The location is amazing and very central.That is the best and the only positive thing about the hotel.Reserving it I asked for a very quiet room and a receptionist assured me I have got it.During the night I discovered that my room was facing the car park (like 40 meters away) with all the noises possible and impossible.Then after I had to take a slipping pill to get to sleep ,I was woken up before 6am with the delivery noises and rubbish clearance right below my room.The staff is trying to be helpful but they (90%) nor speak nor understand English! The concierge is giving you directions round the hotel and is mistaken where left and right is.The level of unprofessionalism of the people working there is ridiculous.The hotel logistics is absurd as its full of stairs and strange passages.Not wheelchair or people with injuries friendly.The cherry on top of the cake was that I bought some articles from them which appeared to be wrong sizes when I got home and the management did not care nor getting back to me nor sending apologies.