viewfinder
25 Januari 2025
Firstly, the problem is that this hostel actually doesn't accept booking from Trip.com as they only cooperate with other booking services. I paid here non-refundable booking which has been declined by hostel staff so I had to pay again in place. My complaint to customer support here is still not replied.
Second, information about this property here is not quite correct. For example, the hostel doesn't provide free breakfast included and no any breakfast at all, there is no any option.
I don't know how this property was listed here even with option of booking instant confirmation. I never had problem with Trip.com before but this time it's just terrible case. Much disappointed ☹️
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