Ulasan Fairfield Inn & Suites San Francisco Airport/Millbrae

When checking in at the hotel front desk, the front desk informed us that the hotel's room rate today was much higher than when we booked it, and asked us to either cancel or pay extra to check in, which made us confused. I booked the room on Ctrip three weeks ago and paid for it. This was the first time I encountered this situation when checking in at a hotel booked on Ctrip. I immediately contacted Ctrip customer service to ask what happened. Ctrip customer service received the complaint very seriously and handled it in a timely manner. It gave us feedback within 15 minutes and handled the incident satisfactorily, allowing us to check in smoothly. I would like to express my sincere gratitude to the Ctrip customer service who received us. The Ctrip brand is convincing. The hotel is located in the center of Millbrae, surrounded by many Chinese restaurants, which are within walking distance and very convenient. There is a 711 supermarket opposite the hotel. This room type is a suite, with a bedroom inside and a bathroom in the middle. There is a living room at the entrance, with a sofa, a writing desk, and a microwave, which is convenient to use.