The toilet was broken. The room I booked is supposed to be with a balcony, which shown in the pics when I booked. I was arranged to first floor room 138. You can hear all the sounds from the outside street. As a female, I couldn’t able to open window and curtain. If you do, ppl walking on the street could see everything in the room. As everyone knows, it locates in the Milan central station which is not safe either. I don’t know whether it was because I’m from Asia , they think it’s okay to arrange this room that supposed to be under repair to me. They shouldn’t arrange any under repair room to any guest, it’s not professional and unthoughtful. They just want to make revenue. I didn’t complain, as I just booked for a night.if you don’t satisfied with room , use your right to ask them change the room
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