Cigno Hotel Boutique- Adults Only

We enjoyed this boutique hotel! The room was comfortable. I appreciated the AC and the comfortable bed. The staff was friendly and took note of your specifics. I was really impressed that the staff noted it was my birthday even though we did not mention anything, one evening a waiter was waiting by our room with a treat unexpectedly. The staff was really helpful when arranging a car for us to the beach, everything was relaxed. I think it’s in a great location. We walked to the “chocolate hotel” which seemed to be in a less ideal location and felt very cheesy overall. One area I think cigno could improve would be the breakfast. There are not many options for vegetarians and it’s the same menu daily. They were willing to create an off the menu item but it was nothing special. We were also charged extra for a bowl of fruit even though breakfast was included. We have stayed in many great boutique hotels around Mexico and the breakfast offered couldn’t compare to those experiences. On the cigno website they mention their bakery which is around the corner, but I would expect that they would start the breakfast with a selection of those items to highlight that side of the hotel. We had a great breakfast at a local bakery, Soco. I was really appreciative of the staff and comfortable accommodations. I would definitely stay here again.

Fantastic service! Beautiful rooms! Excellent restaurant! We stayed at Cigno for 3 nights in March. Wonderful hotel in the center of Merida, close to everything. Our King Suite w/balcony was very large and comfortable. Beautiful bathroom and outdoor plunge. Highly recommend this room! The staff was wonderful, friendly and attentive. The food at the small poolside restaurant was excellent! We didn't want to leave!

What a lovely place to stay. Our experience from the minute we were arrived to our departure was amazing. The staff could not be more accommodating. The grounds are lovely. The room was very clean and comfortable. The restaurant was a very good ate Breakfast and dinner. Definitely 5 stars.

Beautiful hotel with gorgeous rooms. Could do with a bit closer to town but not too far to walk.

Amazing stay. The photos don’t do it justice. When you walk in, it even smells amazing. It’s such a beautiful place. We loved eating breakfast every morning in the outdoor dining area. Bed comfortable, a/c worked great, and staff aims to please. everyone was very accommodating, from the waiters taking our orders in English, to the front desk man who gave us a great tour of the property and was extremely kind. It’s very clear the entire staff works very hard. We loved it.

To visit Merida is such a delight! The large historical center is a world of public parks and private gardens behind the walls of the colorful walls! The new hotel Cigno is the perfect combination of this. An elegant 10 room boutique hotel with two pools and a staff to die for. Every aspect has been designed and thought about without being fussy. Elegant comfortable beautiful rooms with a kitchen that makes it hard to leave the property! If you are visiting Merida for the first time or it’s your 10th visit, this is the perfect place to stay! As the hotel is new, My two suggestions to the owners, would be to change the policy of charging in advance for one’s stay, as it is unusual for a fine hotel. And find an area off the parking area for a very simple covered outdoor gym for guests and employees. I look forward to my next stay!

Lovely hotel! Beautifully appointed and gracious staff. Quite a nice respite from the heat and the bustle of town. It’s a bit out of the way, so just keep that in mind during the hotter months. We had a cloud cover for the week which made the walk into town bearable. The only draw back with the hotel, in my opinion, was the food/restaurant. I understand slow down on holiday, but I found the pace very very slow and the orders came out at different times, not well coordinated. I also found the food a bit bland. Lovely presentation though. With that being said, overall, a very nice stay in Merida.

We absolutely loved our stay at Cigno. The staff was so friendly and helpful. The food was incredible. Great location. Spotless hotel. Room was so quiet, cool and comfortable. Beautifully appointed. Would go back!

I'm lucky to have stayed in some beautiful hotels around the world but Cigno actually may be the best all round experience. Yes the hotel is absolutely beautiful. Immaculate. The rooms are fully equipped to 5* levels. It has a beautiful pool and terrace if you want to cool off. We only ate breakfast, unfortunately. IT was so good I wish we had eaten in the evening. But the finishing touch was the service. I received a WhatsApp from the concierge 2 weeks before our stay and Guillermo sorted out upgrading our room to a double, very efficiently and at midnight mexico time. Arriving at the hotel the staff were also brilliant. From the very helpful woman (from Valladolid) who gave us a lift into town, to the guys at breakfast, to the two people who checked us in. Honestly, I've rarely had this level of service at SLH or Relais & Chateau properties. The only thing I would warn about, but this shouldn't put you off staying if you don't mind a walk, is the location is slightly out of town and on the other side to the core of restaurants. They do offer a free shuttle and taxis are fairly easy to find, although we walked it every time. The area also felt safe despite being slightly out of town. If you can't stay here at least eat here. I'm now off to redecorate my house....