Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!

環境：在植物園隔壁，生態環境佳，整體的酒店景觀養護得當，非常不錯。 衞生：衞生情況值得稱讚，特別是在雨林環境中，除蟲做的非常出色。 服務：前廳和餐廳服務主動且讓人賓至如歸，非常不錯。但是泳池區域的服務相對較差，在泳池區域呆了一段時間，服務和管理人員沒有任何主動的需求問詢和服務提供，與清邁，會安等地的安納塔拉度假型酒店的泳池區域服務差距明顯。 設施：基礎硬件設施養護的不錯，但使用痕跡也較為明顯。床品養護較差，床墊支撐性已經變差很多，睡了一晚，渾身痠痛。

環境：非常好，安靜漂亮，植物很豐富，江景房前面可以摘楊桃吃很甜。景色很美。 服務：去哪裡都可以電瓶車，一個電話即可，服務很周到 衞生：乾淨整潔 設施：略遜色，有以下一些建議酒店可以考慮下 1.洗手間建議加裝下可放手機的架子。 2.網球場建議要提供可聯繫管家的設備，不然出現問題衹能撥打外線前台電話轉接 3.建議採購下網球發球機，對於想自己練球的人來説，沒有發球機不太行 4.房間的床太高了，爬上去費勁 5.房間的小院子的設施，跟酒店圖片差別太大，沒有躺椅，方桌椅也不是放在院子裏，放在的廊下，整個院子很醜 6.房間床頭充電插口太少，雙人房床頭，衹有一個插口，兩個人怎麼夠用

服務整體都很好，房間佈局合理，使用方便，浴缸足夠大泡澡很舒服；園區植被豐富環境優美，適合度假遊；贈送的按摩很舒服，體驗了一下水療；傣紙製作很有意思，可以採摘漂亮的葉子；旅拍化粧小姐姐很專業，照片也拍的不錯，方便；餐食種類不算多但味道還不錯。整體很推薦親子度假遊，清凈、也夠玩。唯一的缺點就是略偏遠，衹去植物園方便

房間年代很強，陳舊 隔音效果極差， 隔壁房間打呼頻率清晰聽見， 但是半夜即時換房，服務很給力！ 房間有異味 床不是很舒服 翻身會有些彈簧聲！ 世外桃源的環境，傣族建築設計超級贊 服務周到 衹是水療極個別人有些勢力，以貌取人不太喜歡！ 即來消費 就不在乎消費標準千元以上 美食特贊 總而言之 非常開心的一次體驗