Hampton Inn Memphis-Walnut Grove/Baptist East

Everything was very good I stressed that those two things that could have been better but other than it all was good thank you so much

The overall property was fine. The room itself needed a deep clean. Other peoples clothes were in the drawers, there was dirt in all the corners, trash behind the bathroom vanity and inside the roll out bed. The breakfast was fine.

Bathroom sink was blocked The bathroom sink was blocked and had to change the room.

This was the first time I've used ******* to book anything and it was a mistake. I made the booking around 11am and received the normal confirmation emails from ******* that my reservation was confirmed. When I arrived at the hotel at around 6, I was told that my booking was "one of the ones that was cancelled". From the clerk I gathered that a large party booked rooms, and then additional rooms were allowed to be booked on top of that. The clerk also explained that because I booked through ******* they didn't have a phone number for me to notify me that this had happened. I place blame for this on both ******* and the hotel management. Ensuring you don't book more rooms than you have is one of the most basic and important tasks of a hotel's management, and a failure there is significant both in the tremendous negative effect it has on customers and how simple it is to avoid. I understand that multiple booking platforms complicate this task, but using professional software proficiently is a common and expected task in 2025. Also, the hotel didn't have my phone number, but ******* certainly had my email address, and it should have been available to hotel management so they could notify me of this mistake before I arrived at the front desk to check in. I chose this hotel for it's convenience to Baptist Hospital to visit a sick family member. This failure complicated that immensely. The clerk himself was professional and helpful, but no recompense was offered by the hotel.

Not uniques in any way other than electronic dimming shades. Did not appreciate the fact that we could not access the facility from other than front door despite providing notice of same to staff who appeared to care less, while acknowledging that ADA needs were apparent in our party. In addition cable services as advertised were in fact limited in access. In addition we did not have any housekeeping services for our complete stay of four days and three nights. We’ve traveled extensively for years and this was the worst of the worst accommodations ever paid for. It was as though because we utilized ******* that we were penalized.

Disappointing. Checkin time was 3. With no one in line, I had to wait until 330 before they “had the room ready” Needed to kill a large spider that walked across our pillows