Hotel MGallery Hotel Collection di Melbourne

A very enjoyable stay in an excellent hotel. The reception, housekeeping, and breakfast service staff were very friendly and efficient, and the room was spacious, comfortable, well-equipped, and very quiet. The location is also very good, being on the edge of the city centre and only a 5-minute walk from the Skybus airport bus service platforms, Southern Cross Station, and an outlet centre shopping mall. There’s also a Coles supermarket across the road. The continental breakfast was also very good value. I hope to have the opportunity to stay here again in the future.

Fantastic location in the middle of the city, so easy to get everywhere we wanted and we felt well looked after. Room was a good size and comfortable. Staff didn’t however change cups in the room and forgot to top up shampoo, shower gel too frequently and needed reminding. We would stay again though!

The hotel is located in beautiful location, especially for traveller that come to Melbourne for the first time. Close to Skybus drop off point (from airport and go to airport), close to tram stop (free tram zone). And a lot of restaurants nearby. Therefore, when I first checked in. Our room is particularly small and looks old. Even the smell is like old wet wood. The chain lock is not working, but the automatic lock is working well. And the fridge is leaking. One of the staff is very patient and helpful, she brings the room spray, called the maintenance staff to fix the lock and brings towel to wipe the water from the fridge. She told us that the maintenance staff could only come the next day. Therefore, my friend was not happy about the situation, professionally when we checked in, everything should be ready for the customer to stay. Well she is a hospitality professional so I also agree with her. So we asked the staff that assisted us about changing room, she told us to call the receptionist. When my friend call the receptionist explaining the situation, one lady in receptionist just keep denying and keep telling us the lock is not broken, the fridge not leaking just someone defrost it. Meanwhile she didn’t see the situation herself, which make my friend more upset because she feels like the receptionist just accuse her that she make up all the stories. Luckily another friendly male receptionist helps us and shows us the only room available in our room type, my friend about to cancel the whole booking before that. And we agreed to take the room. The room is more spacious, hot shower running well (no bathtub), lock is working, and the fridge working. The downside just a little bit dusty on the surface of everything and I found a pack of opened ketchup (probably from previous guest) next to the bed. The pillow and blanket is not comfortable compared to another hotel in the same level. Do I like the location? Yes. Do I like the service? Yes, everyone doing their best except one. Do they help with luggage before and after check out? Yes, very good point on that. Is it clean? Probably no, but bearable. If you go for efficiency, this place is the one. If you go for comfort, I don’t really recommend this.

We stayed there for quite a couple of days overall review is good as the location is convenient. Employees there are pretty responsive and friendly in general Left a bad taste at the ending unfortunately as they contacted us a few hours after our checkout to ask if we stole their speaker when it wasn’t even there in the first place?? Luckily we took a video of the room during our day 1 there as evidence. All sorted now and while they apologised I just hope that the management can be a bit more careful in this and also perhaps train ur housekeeping in inventory management better?

Fantastic hotel with excellent service! The staff was friendly, the rooms were clean and modern, and the location was ideal for exploring the city. They were helpful with safeguarding our luggage on our last stay while we explored the city.

Nice hotel. Warm swimming pool and sauna, good point at this cold weather. Clean room everyday and more towels for my kids. Nice location near every where center of city . Also having bathtub inside, my kid very happy about this. Thanks Taynara for helping me alot

Have stayed at both double tree hotel in Jakarta and now Melbourne. There is a stark difference, while the one in Jakarta one, both the hotel design and amenities are starkly much better than on in Melbourne. Just wasn’t sure why there is such a big difference for the same brand of the same rating hotel. The one in Melbourne feels much lower, like a 3-stars hotel design

The hotel is located in the alley between Colin St and Little Colin St. The Front Desk staffs are helpful and friendly but despite a pleasantly large room, the bed is an utter disappointment. The bed and pillows are so soft that we experienced backaches and neck pains sleeping on them… The Housekeeping is inconsistent, with one day giving clean towels while another short of towels, so this is like “a box of chocolate”, you seriously don’t know what you will get… Finally, what’s most intolerable is practically nonexistent Free WiFi… So, what’s the hotel terms of Free WiFi could means Free Air…