Oaks Melbourne on Lonsdale Suites

Ulasan Oaks Melbourne on Lonsdale Suites

Oaks Melbourne on Lonsdale Suites

23-33 Lonsdale St, Melbourne, Victoria, 3000, AustraliaLihat Detail Hotel
Oaks Melbourne on Lonsdale Suites
Oaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale SuitesOaks Melbourne on Lonsdale Suites
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Kami Samakan Harga
1 malam

Ulasan Tamu tentang Oaks Melbourne on Lonsdale Suites

8.6/10
Very Good
194 ulasan
Ulasan terverifikasi
Location9.1
Amenities8.5
Service8.5
Cleanliness8.4
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All reviews(194)
Positive reviews(177)
Reviews with photos/video(49)
Large rooms(30)
Easy to get around(22)
Convenient for shopping(15)
Awesome kitchen(13)
Loved the view(12)
Located downtown(9)
Perfect for families(7)
Friendly front desk staff(7)
Negative reviews(17)
Guest User
Studio Apartment
Check-in Feb 2025
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 1 Apr 2025
Served me well for my quick trip for an event overnight. Would stay again for the price point and for a similar need
Nadeesha Goonetilake
Studio Apartment
Check-in Jan 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 27 Mar 2025
Lovely Stay
Tanggapan dari Properti: Dear Guest, Thank you so much for sharing your positive review! We're glad to hear that you had an enjoyable stay with us. Your feedback is greatly appreciated and helps motivate our team to continue providing excellent service. We truly value your support and look forward to welcoming you back to Oaks in the future! Best regards, Oaks Management
Sunny
One Bedroom Apartment
Check-in Jan 2025
Travel with friends
4 ulasan
6.5/10
Diposting pada 2 Mar 2025
Room was very big, however overall all the place is quite outdated and old - especially the bathroom. The shower/bathtub is very slippery, even with the rubber mat. There was a foul smell in the hallway and occasionally in the lobby as well.
Tanggapan dari Properti: Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found the room spacious. We truly appreciate your comments regarding the bathroom and the hallway smell, and we apologize for any inconvenience this caused during your stay. Your observations are very important to us, and we will address these issues with our team to ensure we can improve for future guests. We value your input and hope to have the opportunity to welcome you back to Oaks in the future for an even better experience. Best regards, Oaks Management
Guest User
Studio Apartment
Check-in Des 2024
Couples
5 ulasan
4.0/10
Diposting pada 23 Feb 2025
Extremely bad service. Was specifically asked what kind of room I wanted even though it was written on the booking, and then given a different room. Had to go down and swap over keys and needed to wait 15 minutes for a simple key swap. Beds weren’t made either, and towels were not clean. Ended up buying towels. Absolutely no customer service.
Tanggapan dari Properti: Dear Guest, We sincerely apologize for falling short of the high standards we strive to uphold. We take great pride in our attention to detail, and we deeply regret that we missed the mark during your experience. Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to using it to improve and ensure this doesn’t happen again. We are actively looking into this matter and will do our best to resolve it quickly and thoroughly. We truly appreciate your understanding and thank you once again for helping us improve. Best regards, Oaks Management
Murdo MacRae
One Bedroom Sky High Apartment
Check-in Des 2024
Couples
9 ulasan
10.0/10
Outstanding
Diposting pada 29 Jan 2025
1st class, the suite was a perfect size for 2 people. The view was excellent from the balcony, kitchen & bathroom facilities were perfect with comfortable furniture in the lounge area. The staff were very helpful & cheery & a credit to the establishment. We would come back here without hesitation & would recommend it highly.
Tanggapan dari Properti: Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that the suite was the perfect size for you and that you enjoyed the excellent view from the balcony. It’s also great to know that the kitchen, bathroom facilities, and lounge area were comfortable for your stay. We’re especially pleased that our team was able to make a positive impression – they truly appreciate your kind words. It would be a pleasure to welcome you back in the future, and we’re grateful for your high recommendation! Best regards, Oaks Management
Delphine CALPENA THIEDOT
One Bedroom Apartment
Check-in Des 2024
Business travelers
5 ulasan
9.0/10
Great
Diposting pada 2 Feb 2025
People at the reception were very helpful especially while we did a very late check out and needed wifi for work which first didn’t work. Thank you again to the kindly team. Always smiling, much appreciated !
Tanggapan dari Properti: Dear Guest, Thank you so much for your kind words! We’re delighted to hear that our reception team was able to assist you with your late check-out and Wi-Fi needs, and that their efforts helped make your stay more comfortable. It’s fantastic to know that their friendly service left a positive impression on you. Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Oaks in the future! Best regards, Oaks Management
Guest User
Studio Apartment
Check-in Nov 2024
Couples
2 ulasan
8.5/10
Very Good
Diposting pada 3 Jan 2025
We had an amazing stay at Oaks. Room was out of couple of amenities when first arrived but the reception was helpful.
Tanggapan dari Properti: Dear Guest, Thank you for your kind review! We’re so glad to hear that you had an amazing stay at Oaks. We apologize for the initial lack of amenities in your room, but we're happy to know that our reception team was able to assist you promptly. Your feedback is truly appreciated, and we look forward to welcoming you back for another great stay! Best regards, Oaks Management
W
Studio Apartment
Check-in Des 2024
Solo travelers
69 ulasan
9.5/10
Amazing
Diposting pada 31 Jan 2025
Convenient location to things. Has a washer and dryer in case you need.
Tanggapan dari Properti: Dear Guest, Thank you for sharing your feedback! We’re glad to hear that you found our location convenient and that the washer and dryer were useful during your stay. We strive to make our guests’ experiences as comfortable and convenient as possible. We hope to welcome you back to Oaks in the future! Best regards, Oaks Management
Yuzhu_Rin
One Bedroom Apartment
Check-in Mar 2024
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 24 Apr 2024
Good location and convenient , i wil be back next time for sure
Tanggapan dari Properti: Dear Yuzhu,We are truly pleased to read that your experience at Oaks on Lonsdale was most enjoyable. We have shared your kind feedback with the team. We look forward to having the pleasure of welcoming you back again soon.Kind RegardsOaks Management
Anonymous User
One Bedroom Apartment
Check-in Jan 2024
Couples
132 ulasan
6.0/10
Diposting pada 28 Feb 2024
The staff was not very forthcoming and the furniture should definitely be updated. Cleanliness is also not the best but location is very convenient.
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management
Jacob Allen
Studio Apartment
Check-in Jun 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 9 Jul 2024
The room and the view were stunning. One of the best features of the hotel is that it comes with cabinets already stocked and loaded with dishes, silverware, etc. I've never seen a hotel do something like this before. Amazing. However, the room we stayed didn't have a fan in the bathroom. One of us came down with a stomach bug during our stay, and we had nothing to filter the air after using the toilet. It made the entire place stink, and nothing to do about it. Hopefully, at our next stay, we will be given a room with a working fan in the bathroom.
Tanggapan dari Properti: Dear Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the stunning room and the view, as well as the added convenience of our fully stocked cabinets – it’s something we’re proud to offer and we're glad you appreciated it. We’re sorry to hear about the issue with the bathroom fan and the inconvenience it caused during your stay. Your feedback is important to us, and we will certainly look into this to ensure it’s addressed. We hope to welcome you back to Oaks in the future and provide you with a room that meets all your expectations. Thank you again for sharing your experience, and we look forward to having you stay with us again! Best regards, Oaks Management
Katrina McInnes
Studio Apartment
Check-in Okt 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 28 Nov 2024
Great location. Convenient for theatres and restaurants
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Best Regards, Oaks Management
AmySprinkles
Studio Apartment
Check-in Mei 2024
Business travelers
26 ulasan
9.0/10
Great
Diposting pada 17 Jun 2024
Reception was helpful but not very friendly, wine of the rooms are in need of renovation but overall a good stay in good location
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you had an overall good stay and appreciated our convenient location. We also appreciate your comments about the reception and room renovations. We strive to provide excellent service, and your feedback will help us continue to improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Best regards, Oaks Management
Guest User
Studio Apartment
Check-in Apr 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 1 Jun 2024
Good - bed was spacious - room was huge with an amazing view of the city (24th floor) - very good location (near parliament station, near grocery store) - laundry and dryer were free-of-charge - room came with kitchen area with dishwasher Bad - towels were slightly stained - no smart tv
Tanggapan dari Properti: Dear Guest,Thank you for your feedback following your recent stay at Oaks on Lonsdale. We appreciate your feedback on areas for improvement. We are pleased to read that your experience overall was enjoyable. We look forward to having the opportunity to welcome you back again soon.Kind RegardsOaks Management
Sarocha c
Two Bedroom Apartment
Check-in Apr 2024
Family
1 ulasan
5.0/10
Diposting pada 27 Mei 2024
I previously stayed here with my family, and the service was excellent back then. They provided laundry detergent, dishwashing liquid&powder, and all kitchen appliances were functional. Trusting their quality, I decided to bring my family to stay here again. However, this time, the room was very dirty, with hair all over the place and an unclean bathroom. They no longer provided laundry detergent; we had to buy them from the staff. The dishwasher was also not working. We reported it to the staff on the first day, and they said they would call a technician, but nothing happened each time. We had to follow up daily, yet the repair was never done until the day we checked out. Additionally, we experienced a fire alarm going off during our stay. Everyone ran down the fire escape and gathered in front of the hotel. Fire trucks and police arrived, but the staff provided no information. People had to crowd around and ask the staff individually, then pass on the information themselves. There was no clear explanation or updates on what was happening or what we needed to do next. Everyone was very disappointed with the service this time.
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Oaks Management