Arrow on Spencer

Sepadan dengan harganya, tapi kedap suara buruk dan kamarnya tua. Tidak ada yang bisa saya lakukan karena harganya. Tugas di lantai bawah tidak 24 jam sehari.

ENGLISH (Deutsch unten) Good location and fair price, but the check-in after a 22-hour flight was a complete nightmare and took almost an hour. The apartment itself was acceptable, but poor organization and missing service significantly affected the experience. Detailed Review After arriving in Melbourne around 11:15 PM following a 22-hour journey, I expected a smooth late check-in — unfortunately, it turned into a disaster. Although someone answered the phone immediately and remotely opened the entrance door, the self check-in machine failed to recognize my German passport because of the letter “ß” in my name, while the system only accepted “ss”. After several more phone calls, I finally continued the process, only to discover that the reservation number required by the machine did not match the one I had received. I was told the booking number had been internally changed because I booked through a third-party provider. The machine then requested a 100 AUD security deposit and afterwards attempted to charge me again for the already prepaid stay. Another phone call followed, and I was told to wait while they corrected the issue. By then it was after midnight, and the system treated it as a completely new booking, requesting another 100 AUD deposit. In total, 200 AUD were temporarily charged to my card. Overall, the check-in process took almost an hour — extremely frustrating after such a long international flight late at night. The apartment itself was okay: a bit old and somewhat shabby, but acceptable for the location and price. The final disappointment came during check-out. The property advertises luggage storage online, but nobody was at reception at 10 AM. Even after calling and being told someone would come, nobody appeared after 15 minutes. We eventually paid 30 AUD for an external luggage storage service nearby. Overall: decent value and location, but the chaotic check-in and lack of service make this only a 3-star experience for me. DEUTSCH Gute Lage und fairer Preis, aber der Check-in nach einem 22-Stunden-Flug war eine absolute Katastrophe und dauerte fast eine Stunde. Das Apartment selbst war okay, jedoch haben die schlechte Organisation und der fehlende Service den Aufenthalt deutlich verschlechtert. Ausführliche Bewertung Nach unserer Ankunft in Melbourne gegen 23:15 Uhr nach einem 22-stündigen Flug hatten wir eigentlich auf einen unkomplizierten Late Check-in gehofft – leider wurde daraus ein echtes Desaster. Telefonisch war zwar sofort jemand erreichbar, der uns die Eingangstüre öffnete, aber danach begann das Problem mit dem Self-Check-in-Automaten. Dieser erkannte meinen deutschen Ausweis nicht, weil unser Nachname international mit „ss“ geschrieben wird, im deutschen Pass jedoch ein „ß“ steht. Nach mehreren weiteren Telefonaten funktionierte der Check-in schließlich teilweise. Danach stellte sich heraus, dass die benötigte Reservierungsnummer nicht mit meiner Buchungsnummer übereinstimmte. Laut Mitarbeiter wurde intern eine neue Nummer vergeben, weil die Buchung über einen Drittanbieter erfolgte. Anschließend verlangte das System eine Kaution von 100 AUD und danach erneut die Zahlung der bereits bezahlten Buchung. Nach einem weiteren Anruf sollte ich warten, bis die Buchung korrigiert wird. Inzwischen war es nach Mitternacht, wodurch das System den Aufenthalt als neue Buchung behandelte und erneut 100 AUD Kaution verlangte. Insgesamt wurden somit 200 AUD auf meiner Karte blockiert. Der gesamte Check-in dauerte fast eine Stunde – nach einem so langen Flug mitten in der Nacht extrem frustrierend. Das Apartment selbst war in Ordnung: etwas in die Jahre gekommen und leicht shabby, aber für Lage und Preis akzeptabel. Die letzte Enttäuschung kam beim Check-out. Online wird ein Gepäckaufbewahrungsservice beworben, jedoch war um 10 Uhr niemand an der Rezeption. Trotz Anruf und Zusage erschien auch nach 15 Minuten niemand. Am Ende mussten wir einen externen Gepäckservice um die Ecke für 30 AUD nu

We can check in early a bit when there’s room available which is really convenient for us with luggage, but they also have luggage storage service anyway

Services were really good and the hotel is near the city. Will come back next time.

We appreciated the size of the room, the service offered by housekeeping and the amenities offered. Would consider staying again.

Thank you to helpful and accommodating staffs which made out a positive experience. We hope to come back and book again another room for my family 😊

Could do with a deep clean as insect infestation was apparent. Otherwise great location.

The hotel carpet smells, the building is old and needs a total replacement of carpet. When we entered our room. It smells like bleach everywhere. We have to open the window to make it go away. The room is decent size and the toilet and bath are separated where there are no hand basin to use after using the toilet if someone is using the shower or bath tub. The view from our balcony is magnificent, the Melbourne tall buildings skyline. I also love the location because it is near public transport, free tram and shops, even universities. The kitchen are complete with cooking utensils and pans. They got free coffee, tea and milk. The toiletries were given 1 set of tiny bottles but we are 4 people booked in.

Good room at a good price. Close to many shops. Also close to public transport. Good service from help desk. Would stay here again