Hotel Bintang 5 Terbaik di Medina

Originally this hotel checked us into three rooms in the Al Medina Tower. This section of the hotel does not in any way deserve to be called a 5* hotel. It's worn, corridors are very narrow, dirty, old, smelly, looks scary, use any bad adjective to describe it. The rooms we were given were appalling. I sent trip.com a message to inform them of this and they started dealing with it. Fast forward 2 days in, the hotel moved me to the Al Haram tower, which is much more spacious, clean, refreshed, in three executive suites. I recommend all those booking this hotel to only stay in the Al Haram tower (until they renovate the Al Madina tower of the hotel). The Al Haram tower was good but was still a bit dated and needs to be modernised to fit in with current 5* aesthetic and quality. Food is available on the ground floor (served in takeaway dishes - 60 SAR per dish, no menu, just check on the TV screen), 190 SAR on the third floor restaurant, and there are other restaurants that may or may not be affiliated with the hotel in the building on other floors. The 190 SAR is not worth the price, unless you want to eat exclusively arabic dishes. The 60SAR per dish on the ground floor is reasonable and very tasty, just the customer service is a bit lacking (no paper menus/ takeaway cutlery and utensils are only provided). I really hope this hotel can spend some money on updating its interiors and reception, they are so outdated and too low in height. I hope they can look at the Jabal Omar hotels in Makkah for inspiration. I know most of the hotels in Medina are very dated, and are still very busy, but it's not fair to the pilgrims who pay so much money for unsatisfactory rooms.

Best of the best! Super clean room and extremely comfortable. Feels like home. Superb Location just next to the main gate of Masjidil Nabawi. Buffet breakfast was great and plenty of choices. Highly recommended

I’ve never stayed in this hotel despite visiting Medina on a number of occasions the location is okay it’s near both the ladies and men’s gate to access at prayer times I’d say a brisk 10 min walk there is a lot of food places the mini stalls and also great Pakistani food on the doorstep of hotel Now the hotel itself is in need of a little refurbishment the doors in the rooms are peeling and the furniture is old On the other hand the toiletries used are an amazing brand BYREDO….the lifts were very busy and would take a long time to arrive at our floor and also the same on the ground floor Breakfast was standard but fresh I cannot fault the service received by staff members especially Feras at reception and house keeping too all in all a pleasant stay

My stay on 9 to 11 of Feb 2023. Excellent location, short walk from towards the Masjid - the side of the Green Dome. Also a short walk to the food market. Friendly staff and spacious clean room - good condition bath and shower (no horrible grout work)- comfortable mattress topper - clean Tea/Coffee making facilities. Hallway to room smells good with some sort of atomiser and lifts are fast, on either side of the hallway. The receptionist kindly gave me an upgrade from the usual room I'd booked. All in all, this was a pleasant and peaceful experience. I comfortably got changed into my Ihram, ready for my onwards journey to Makkah via train. Mr Akhtar

Arrived at the hotel and upgraded to a suite. Unfortunately poor standard poor selection of meals breakfast was okay dinner was not great not many options

The hotel is just next to the airport from where there are direct public buses (bus number/line 400, running roughly every 30 minutes, journey time 20 minutes) to Al Haram. The furniture in the room is a bit aged, but other than that it is perfect for a few nights for exploring the city. Even though it is next to the airport the noise from the planes could not be heard in the room. The buffet breakfast is OK for 1-2 nights.

close, just crawling, room ok, price ok, distance ok

My stay totally fabulous from the reception till dining team kudos everyone and hope we will be able to meet up again soon

I booked a room with haram view, but they checked me in to the with city view, of course later they upgraded my room to the one I booked, but I think in this type of hotels this is one of the biggest mistakes. if exclude this, everything was good.

The hotel location is great and is close to prophets mosque. The staff is courteous . The hotel has a little cafe and the services they provided are good. The rooms are small and gets very congested once you put down your suitcases. The cleaning staff is not upto mark when providing services. Once they left a cleaning brush on top of sink. Unsure if it was used to clean toilet or bathtub. They call every night close to 9 pm asking each room whether everything is ok or if we need anything. Nice customer service but this can disrupt if children sleeping.