The Somos Flats Provenza

An amazing air BNB, it can be. Alittle noisy at nights but it will depend on your tolerance, the room it's big and spacious, the beds are amazing and if you need anything, over WhatsApp they will help you quickly

Somos is the worst place we've stayed in South America during our four-month trip. The overall experience was absolutely terrible. The room is passable, but it prioritises design over practicality for travellers. The check-in process was a complete mess. Despite sending the required information via email well in advance and following up within minutes of the request, we still had to resort to WhatsApp while waiting outside. It took over an hour to gain access to the flat upon our arrival. Payment was a nightmare too. We attempted four different MasterCards, all of which worked without issue elsewhere in South America, yet the owner insisted it was our fault. We ended up making a 20-minute round trip in pouring rain to pay at a different reception. Zero empathy was shown for the inconvenience caused. The Somos flats are situated above a venue that plays extremely loud music until the early hours, preventing any chance of sleep as the bass resonates throughout the flat. Complaints about this were met with the response that the flats are in a "central area," so deal with it. The cleaning fee of 40,000 COP was an unexpected cost to pay for no service provided. Hot water was not available for a full day, and the owner showed no concern or attempt to resolve the issue. Carlos, the owner, proved to be extremely condescending, argumentative, rude, and sexist. He refused to meet in person, offered inadequate compensation, and even hung up on us during phone calls. The positive reviews for Somos flats make no sense, and it seems they may be mixed up with reviews for the hotel located 10 minutes away. We received no compensation for our terrible experience and instead engaged in a heated argument with Carlos at the hotel reception. Our basic expectations of hot water, a good night's sleep, and a smooth check-in/payment were dismissed as ridiculous. Previous reviews highlighting these issues have been met with generic responses from Somos, which clearly demonstrates their lack of concern and improvement.

Ubicacion excelente a una cuadra de todo el movimiento (bares, restaurantes, discotecas), lugar sin bulla para poder descansar, tiene un minimarket a media cuadra, habitacion amplia y acogedor con frigobar, menaje, horno microondas, etc. super recomendado