This hotel has no organization, the staff usually clone your cards and charge you double even if the reservation is already paid on *******. There is no way to contact them to resolve it, neither ******* nor Aloft Mcallen are responsible, I stayed the night of March 28 and paid through *******, and the next day on March 29 Aloft Mcallen charged me again, and I only stayed one night, so they charged me double. Since then I have not returned to the USA and on May 18, 2024 I was charged again on my Aloft Mcallen hotel card for one night and two rooms like the ones I booked on March 28. I have already paid for those rooms 3 times. They are thieves
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