Riad Bindoo & Spa

Lovely local Riad, very central and close to the markets! The owners are lovely and very helpful- they gave us a map the first day showing everywhere to go and recommendations on the area. The pool and spa are lovely! Breakfast was great too perfect for the hot climate great portion sizes and the orange juice was lovely! Definitely recommend

Beautiful hotel with a wonderful location. The rooms are stunning and clean with traditional African design. And of course the staff is friendly and always around if you need anything or have any questions. I would definitely stay here again.

On February 28th, my father, brother, and I visited the spa for a Hammam bath and massage. Unfortunately, the experience was far from relaxing. First, during my Hammam bath, the staff member assisting me was kind but did not speak the same language as me. While escorting my father to his room, she unexpectedly opened the door to my Hammam room—fully exposing me to my father. This was an unacceptable breach of privacy, and she should have been more discreet. Second, the massage was entirely unprofessional. The masseuse was on her phone throughout the session, claiming she was managing the music. However, she repeatedly used her phone with one hand while massaging me with the other for about 10 minutes. She even placed her phone on my massage bed, where it vibrated constantly with incoming messages. Given that this is a professional spa with a receptionist, there was absolutely no reason for her to be handling the music herself. I requested a refund, and while the receptionist was polite and apologetic, the situation worsened when a man came in to "investigate" my complaint. Instead of acknowledging my experience, he insisted on checking the cameras because he had never received complaints about these employees before—essentially questioning my honesty. This was both frustrating and insulting. The owner eventually arrived, apologized sincerely, and offered both a refund and complimentary massages to make up for the experience. However, as of today, March 7th, I have yet to receive the refund that was promised. Overall, this was an extremely disappointing and unprofessional experience. Privacy and professionalism should be non-negotiable in a spa setting, and Riad Bindoo & Spa failed on both fronts. I cannot recommend this place based on my experience.