Royal Mirage Deluxe

Very very bad hotel, room was super hot.

good stay, i will visit again

The hotel location was just ok. Very big swimming pool and well maintained. Gym facilities was just basic. Breakfast spread was good. The only problem is the reception. Very rude and not friendly. I have waited for 30 minutes to get my room sorted. Never say sorry. Plus, there were No welcome drink. No introduction for the hotel and the facilities. Very bad hospitality. The furnitures were old. Pillow and bed were smelly. Wifi connection was bad too. What a “5 star”. Totally Not recommended!

Great location. But the hotel is not 5 star, the front lobby was fancy but the rest is not well maintained with my room having a broken door handle to the bathroom and the balcony. The telephones didn't work either. The shower water pressure came and went, and the temperature was going hot and cold. The statement of three restaurants is bold with only one being in operation when I was there, one was closed and the last didn't exist. I bought lunch from the restaurant one day and it cost £30!! for lamb skewers, French fries and chocolate mouse, which were poor quality and very disappointing.

I will start off with the positives The hotel Royal Mirage is indeed quite a grand hotel, on first appearance of the lobby it is beautiful and really detailed. I arrived early 12.30pm and check in wasn’t until 3pm, although Hoyem was lovely and said the room was ready and that We could check in early we were knackered so we really appreciated this. A big shout out to Abdul Moneim who always greeted us with a smile and always asked how we were The rooms are large in size quite generous and bigger than your standard hotel rooms At breakfast the staff are quite friendly and will always greet you There is a large swimming pool which is cleaned everyday Jma-Al-fans is 15-20 mins from the hotel Kutubiya mosque 15 min walk Shops are within 5 minutes walk which was handy There are many places within walking distant to eat, this was a really advantage given there was only one restaurant open in the hotel. Reception is open 24 hours although the service provided is questionable. The hamam and the massage was lovely We were given the option to check out late given some of the issues that we had experienced Despite our issues the majority of staff were apologetic Now towards the things that were not so positive When we arrived in the room there was no toilet paper, no shower guard, bathroom was dirty, no towels and no shampoo conditioner etc… I called down to the receptionist as I appreciated we had checked in early so May have been a result of this, receptionist said she would send someone and sort things out, 4 hours after the call no one had come so we called again, again told someone would come but nobody, it resulted in us having to go down to reception, who then provided the basic toilet paper towels and shampoo The fridge had no water and we were told this is not something the hotel provides complementary, there were no glasses, no kettle or any facilities to make a hot drink in the room. A suggestion to the hotel is that this should be included in every room as it is the basics. We were not given a tour of the hotel or told about the facilities so we had to find out about these ourselves Whenever we called reception we could not get an answer bar twice. We were unhappy with the services so 3 days after the stay when I returned to my room with no towels no toilet paper and a blood stain on the sheets that had been changed and the bathroom left in a terrible state after having the shower guard put up I spoke to Sharif he apologised and promised to upgrade us into a room the next morning, this did not happen, when we spoke to the person on reception Maryam, she said that it was not possible as they had no other rooms available and asked us to be patient until the morning and would move us then. Quite frankly this was frustrating, the next morning came and we were not moved again! Maryam told us the nearest place to exchange money was in Medina, this is not the true there is an exchange 5 mins from the hotel next to cafe exxbalt we asked for an iron that took us going down 3 times to reception before we received it. We asked if our luggage could be weighed, again took a couple of hours for our luggage to be weighed only to find that when we were at the airport the guy had weighed it wrong and we ended up paying for extra luggage when we never needed to. Despite us asking several times if he was sure of the weight and that we didn’t think that it was as heavy as he had said, he confirmed that he had checked twice. The breakfast provided was the same every day, would help to have some more continental options The restaurants were closed with only one open therefore limited options for food in the hotel The hotel could do with updating the rooms as although looks quite grand on first appearance the majority of things are worn out. Would I come back - probably not Is it five star - not in my opinion I would say it was more 3-3.5 stars

Thank you trip for your support and being available for us, I'm very satisfied with these service and the staff hotel was so friendly and professional