Riad Petit Karmela

I love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!

I cannot fault the fine people running the riad. They are friendly and eager to please. 5 star service, good food, rooms are clean and the vibe is great. However my experience with the local (and official) tour guide that the riad arranged for the private city tour, was not great at all. I was just following the guide, walking around half the time in silence. Out of the 3 to 3.5 hours tour that cost me €60, we walked through Jemma el Fnaa, circled around Koutoubia Mosque, a quick stop at Bacha Cafe and visited Bahia Palace and Medrasa Ben Youssef. The guide would say some sentences about each place which I could have read (and found out more) from Wikipedia. The point of having a local guide was to gain knowledge and insights that would enrich my experience as a tourist. Well too bad for me. I mentioned that I wanted to buy dried figs but instead was brought into an apothecary peddling argan oil, creams and so on. I willingly purchased a bottle of prickly pear oil because the one I tried seemed fine and authentic. But when I got back to the hotel, I found that mine smelled very fruity and had a clear colour unlike the yellowish oil with a nutty smell. Shame on me for not checking and trusting strangers. I ended the tour with no tips for the guide because he was already paid by the shop. How I knew? Cos there was a handshake right in front of me when we were leaving the shop. I did not mention my unpleasant experience to the riad as it was not their fault. I guess I was just unlucky. My advice is stick to staying or eating at the riad (which is great) and book tours on your own!

Une expérience exceptionnelle avec une équipe avenante, à l'écoute et au plus près des besoins et attentes du client. Riad Karmela offre une atmosphère de pleine sérénité dans un esprit familial. On se sent réellement chez soi !! Merci à tous pour ce court et inoubliable séjour. Nous reviendrons :-)

服務到位，親切有禮，到達時有歡迎小點和茶，介紹城內主要遊走地圖，房間有干果及每天還有 一瓶水供應，（在摩洛哥酒店是不供應水的）。

平價，地點尚可

It was a very good experience! The staff were always happy to answer my 100000 questions and ensured we were comfortable and even helped celebrate my partners birthday with a delicious cake! The aircon is a bit meh, it ended up cooling the room maybe the 3rd day in but isn't the best. But other than that the room was nice with no complaints. Offered traditional tea and biscuits upon arrival which was tasty and a map for when we go exploring There isn't anything bad to be fair the staff and accomodation was brilliant and welcoming. Didn't try the food at the place as we went exploring often but the breakfast wasnt too bad, a lot of wasps around it though but a little flick and they wouldn't bother you at all (and I am terrified of them).