Sheraton Maoming Hot Spring Resort

The overall experience of staying here is very poor 1. The price of 1199 is very average for the buffet dinner 2. I can't imagine that this hotel, which has just opened, can't cast the screen on the TV inside, and there is no smart voice steward. The room is average overall, even worse than Atour S 3. It is equipped with a small Bluetooth speaker. The most important thing is that I don't know if the previous guest set the alarm clock, it rang at 7:30. I hope the staff will pay attention to this 4. The overall sound insulation of the room is not very good. In the morning, people in the surrounding rooms open the door and talk in the corridor. 5. The lobby of the whole hotel has certain specifications. The room feels like it is a modification of the previous hotel. Many facilities have not changed. 5. The water in the hot spring pool in the room is not 100% sure that it is hot spring water. I have soaked in hot spring water before. The skin is really different after soaking (this is pending, personal opinion) 6. The red wine glasses in the hotel are very dirty, and the quilts are stained, see the picture 7. The overall service of the restaurant staff is too good. I don’t blame them for not keeping up with the hotel’s facilities and catering standards, but their service is really good The overall stay experience can be said to be very poor It can only be said that it is not worth the price

房間設施服務都很棒，感謝前台小哥升級房間，整體的景色也很美值得一去。

前台小哥哥給我免費升級了房間真的很棒，酒店的環境，配套，餐飲都挺不錯的，下次還來

Facilities: The facilities are not perfect. We arrived at the hotel at almost 1 a.m., and we had to go somewhere else the next day. We didn't bring swimsuits, so we booked a courtyard room with a private hot spring pool for a dip at night. After entering the room, we turned on the hot spring water and found it was not hot. The staff said the machine was broken, so I said to change rooms. You said that all rooms have no hot spring water. We can only wait, and we don't know how long we have to wait. In fact, when we opened the hot spring pool at 1 p.m. the next day, it was still cold water. So it was meaningless for me to book this room of more than 1,300. I couldn't cancel the stay if I couldn't take a dip! I kept calling to urge for a solution. Later, we were arranged to live in the villa area, where there was hot spring water. It was 3 a.m. when we finished the dip. The villa was very old (see Figures 2-4), and a large bed room was arranged for our family of four, which was completely unable to sleep. Later, we had to carry our luggage and drive back to the courtyard room we originally booked in the rain to sleep. Hygiene: Figures 5-6 are towels and slides in the hot spring area. See for yourself. On the second day, the water park also had no hot water or cold water. So a five-star hotel that focuses on hot springs has not solved such a major problem in one night. Only the public hot spring area has hot springs. When I entered, I was given three key cards that could not open the lockers. I went back and forth for half an hour to get new ones before I could open them. Service: I found out that there was no hot water at 12:10 in the morning. It was almost time when I checked in, and the front desk didn’t tell me, otherwise I would have canceled and bought the cheapest 599 room. Later, the room I changed was not a twin room. The waiter who had breakfast and checked out the next day said sorry and sent fruit and fish food.

酒店環境很好，雖然不巧趕上降温天氣，但3月30日的早餐服務讓人感到很温暖，尤其是早餐廳前台的領班十分貼心給孩子準備了路上吃的點心。美中不足的是晚上在房間泡温泉時，有人用無人機偷拍，非常沒有素質。

Beautiful environment, satisfactory service, especially the front desk lady Xiaoyu, who also upgraded the room. As soon as I entered the hotel lobby, I felt refreshed. The hot springs were also good. I plan to come again on May Day😄😄