Sheraton Hotels in Manila

This is our second time staying at Manila Prince Hotel, and it continues to exceed our expectations. The staff is incredibly welcoming, the rooms are always clean and comfortable, and the amenities are top-notch. Every aspect of our stay was seamless, from check-in to check-out. The location is perfect, offering easy access to key attractions. We highly recommend this hotel to anyone visiting Manila and will definitely return for future stays!

Long time renovation, 1+++ no Pool etc availble, no entrance Hall, dringend renoviert, minimum Rezeption, Too expensive dringend renovation. Room, Bed, Aircon, TV 5*****

**Fantastic Stay – Highly Recommend!** I recently stayed at Swiss Belhotel Blulane for the 3rd time and it was an amazing experience from start to finish. The staff was incredibly friendly and went out of their way to make sure I was comfortable especially Jayson. The room was spotless, spacious, and well-equipped with everything I needed. And my room wasnipgeaded from superior queen to a deluxe room. The hotel’s location was perfectly close to major Binondo food crawl but still quiet and relaxing. I also appreciated the little touches, like complimentary water and fast Wi-Fi. Overall, I had a wonderful stay and would highly recommend this hotel to anyone looking for a comfortable and enjoyable experience. I will definitely be returning on my next trip!

My stay at City Garden Suites Hotel Manila was generally pleasant. The room design, while slightly dated, was comfortable. The hotel's location is excellent, situated in the heart of Ermita and within a 7-minute walk to Robinsons Mall, as well as close to the bay, offering views of the busy Manila port. The proximity to several Halal restaurants and massage parlors is also a great convenience. The staff were friendly and welcoming, and I must mention that the doorman was particularly attentive. While the breakfast options for vegetarians were somewhat limited, they were sufficient for someone with a small appetite like mine.

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.

We had a very pleasant 2-night stay at this conveniently located hotel facing Ongpin Street, right across from the historic Binondo Church, and next to the famous store, Eng Bee Tin. We occupied two Deluxe rooms on the 14th floor that are quiet, spacious and comfortable. All hotel staff are helpful, pleasant, and have excellent customer service skills. To be commended are 2 able room assistants, Shella and Jessel. The breakfast selections are more than adequate, and led by its very friendly manager, Marvin Mento. Be reminded that a daily 2k but refundable security deposit is required. Overall, this hotel is highly recommended for its wonderful staff and central location.

Yes this is the MAGIC place to stay when you are going to the U.S. Embassy for your tourist visa to the USA. It worked, finally my wife got her tourist application approved, 3 times a charm... Everything was ok, the room was good but the neighborhood is sort of trashy, dirty, not to many food places to go eat. We walked to the mall but got back in daylight hours. Thanks for the good vibes, WE DID IT!

The location is unsuitable for senior citizens or disabled as the access is up many steps to the entrance. The swimming pool was not available for guests due to a problem, disappointing as was looking forward to a swim. The hotel in general is looking rather “tired” and definitely not worthy of the 4 star rating. On the plus side, the staff were pleasant and friendly.  Breakfast was a buffet and plenty of choice, no complaints there.  When taking a shower water fills the bathroom floor as the door doesn’t seal properly. Quite a few points need addressing to retain the 4 star rating! 

Our stay at The Manila Hotel was exceptional. The hotel’s historic charm and well-maintained interiors create a unique and welcoming atmosphere. The staff were attentive and courteous, always ready to assist with a smile. The room was comfortable and clean, with everything we needed for a relaxing stay. The view of Manila Bay added a special touch. Dining at Café Ilang-Ilang was a highlight, with a variety of well-prepared dishes that catered to different tastes. The location is also ideal, close to cultural and historical sites, making it convenient for exploring the city. Overall, the Manila Hotel offers a wonderful mix of comfort, history, and excellent service. Highly recommended for a stay in Manila.