Selina Mancora

t is not a good experience, the music has excess volume and is close to all the rooms. Mine also has a huge hole through which an uninsulated air conditioning tube enters with a lot of space around it. The bedding is just a sheet, there is no other type of cover. There is no hair dryer like other Selina. The pool has a cloudy water. And when you enter they have to check your backpack because you can carry alcohol... policies of the Selina company. It had never happened to me in an accommodation, I will never go back to a Selina

This is the best Selina I've ever been to. It feels like a resort! It has shared and private bedrooms. I enjoyed the amazing pool and bar. The restaurant has amazing food and a varied menu to choose from. It's a great place to socialize and meet new people! There are so many activities to do. I did a sunset paddleboard session and it was great!

The bathrooms are spotlessly clean. The first thing that can make or break our stay for my wife. The rooms follow suit. The cleanliness is only surpassed by the staff. And the beach is fantastic, along with the food quality - excellent - a little short on variety, but that is OK＞ Would we stay again? Yes, and that affirms our best recommendation.

I found my stay at Selina frustrating. Upon arrival we discovered that breakfast was not added to the room. The receptionist could not assist as it was a booking issue with the website. After some investigations I realised that having added the website offer with breakfast to the order, but taking some time to make the decision, Selina consequently sent me an email urging me to make the booking with an extra small discount code. Great I thought. So I made the booking, adding this code. However, not all was what it seemed. The special offer code took away the breakfast, which meant it wasn’t an extra discount at all, it would have cost more after taking breakfast. So the price I paid on check-in was more expensive than was still currently on the website taking breakfast. No problem I thought, surely customer services would rectify this, due to the fact they had initiated the issue with their email. Obviously a big chain like this would just, at minimum, ask me to pay the 50 PEN different to get the package intended. Wishful thinking on my part. After a back and forth email exchange, taking nearly a week, due to the replies sometimes taking days, the result was nothing can be done or changed. I was, in the end, offered some free points on the app, that you can use towards a stay at a Selina. Awesome. However, again not all was as it seemed. I tried to take an extra day to extend this trip with the given points, only to be told I couldn’t use it at this Selina for one day. The app mandated a two day stay. Again I asked if customer services could override this, taking into account I’d just paid for 6 days. Answer; no. They suggested I travel 800km to a different Selina I could use it at, that allows one night. Having already advised I was leaving for home to the UK one day later, obviously this suggestion was not viable. I think the thing that finished me off mentally was after leaving the room on the last day, then handing in the key, having a just a few hours to kill, I headed to the pool (before scheduled to take the bus) with my dirty towel from the room in hand. We were then approached to say we could not use our dirty towel to dry off from the pool, unless we paid for it again and the supervisor asked to take it. Nice one Selina. So the end result of a very simple initial problem of not including breakfast, ultimately resulted in us choosing to spend around $500 US on alcohol and meals outside of Selina, as it seemed the only power we had to express our dissatisfaction. The actual cost of the breakfast was not the issue and was negligible, it was the principle of the matter; of a large company who should have customer service at its core, not having any flexibility to guarantee customer satisfaction for a basic issue and in the end cost them quite a lot of lost revenue. Just when you think it’s all over, the chaos of Selina customer services strikes again. Having given up on an extra night and just heading home , whilst in the bus statio

The hotel is beautiful, I won’t say it’s not but this is definitely not a hotel for families. It’s more like a disco/hotel. We had a reservation for 4 nights. When we arrived there it took forever to do the check in. We could hear very loud music I think they even had a DJ, the guy at the front desk told us don’t worry the music will stop at 11:00 pm we thought well is not that bad. Around 11:30 the music continued and our son couldn’t sleep because it was super loud. My husband went to talk to them only to be told oh sorry but the music is going to continue until 2 am. We were never told that at any moment when we checked in or we wouldn’t have stayed there. But the worst part is that they said that starting Friday the music was going to be playing until 3 am or more. Of course that night we couldn’t sleep at all until the music finally stopped. Even when earplugs we could still hear it very loud. We told them we were not going to stay at the hotel any more and We left the hotel the next day, it took forever for them to refund our money and after having to talk to the manager on the phone they finally did it around 11 am even though we wanted to be out of there as soon as possible. So not only we didn’t sleep but we lost half a day for them to give us our money. So if you want to party all night this is probably a good hotel but if you want to sleep and not party every day avoid this hotel. Specially if you have kids that need their sleep.

I wish we stayed here, we visited the hotel for drinks at the bar and it was a great atmosphere. Fun staff and guests having a great time. The bar is open late and popular, but mostly with hotel guests. Clean, modern, great looking pool. We walked by during the day as well and the beach in this area is clean and quiet.