6541 Kulliyyat Al Banat Al Jamiah Mecca 24243 Makkah Al Taif Road, Al Jamiah, Makkah, Makkah Province, 24243, Saudi ArabiaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Mercure Makkah Aziziah
8.3/10
Very Good
271 ulasan
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Ulasan terverifikasi
Location7.7
Amenities8.4
Service8.3
Cleanliness8.9
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All reviews(271)
Positive reviews(251)
Reviews with photos/video(98)
Clean and tidy(44)
Awesome stay(42)
Friendly staff(38)
Awesome rooms(20)
Offers pick-up/drop-offs(19)
Great value for money(12)
Great location(6)
Negative reviews(20)
Inasa Bella
Classic Room With Double Bed
Check-in Mar 2025
Family
1 ulasan
7.5/10
Diposting pada 12 Apr 2025
Phone was not working well in the room, and I have to ask for things several times and wait long to get them..Other than that hotel is fine..Their bus stop next to Haram is very confusing as we had to search for and never found so we had to grab a taxi to get back to the hotel after a very long walk
Guest User
Classic Twin Room
Check-in Jan 2025
Family
1 ulasan
9.5/10
Amazing
Diposting pada 18 Feb 2025
I enjoyed my stay, the room was big with a couple of sofas to relax on, a desk and a comfortable chair.
Water, kettle, tea/coffee available in the room for free. The bathroom is also big and clean with shower gel and shampoo dispenser.
There are 6 lifts so hardly any waiting for it to come. Staff are accommodating, helpful and flexible. They go the extra mile to ensure you are pleased with their service. Any request is dealt with promptly. A pleasant stay, thank you to all staff members.
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for taking the time to write a review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you enjoyed your stay and found the room spacious and well-equipped, with amenities such as water, kettle, tea/coffee, and a clean, large bathroom. We appreciate your positive comments about the efficient lifts and our accommodating, helpful, and flexible staff who go the extra mile to ensure your satisfaction. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards,Shroog AlharbiGuest Relation Agent
Emadaldin
Classic Room With Double Bed
Check-in Nov 2024
Business travelers
2 ulasan
7.5/10
Diposting pada 18 Des 2024
Nothing special really, but the only remarks
- reception is not informative enough.
- parking is scarce.
6/20
Tanggapan dari Properti: Dear ,EmadaldinThank you for choosing Mercure Hotel Al-Aziziah for your recent visit and for taking the time to provide us with your feedback.We are glad to hear that your stay was satisfactory and that certain aspects of our service met your expectations. We understand that there is always space for improvement and we assure that we can make your next stay even more comfortable.Your insights are valuable to us, and we assure you that we will consider your suggestions as we strive to enhance our guest experience.We look forward to the opportunity to serve you better in the future.Warm regards,Guest Relations Team.
Anonymous User
Classic Twin Room
Check-in Nov 2024
Couples
4 ulasan
6.0/10
Diposting pada 29 Des 2024
Hotel is worth for the price. It is located too far from the Haram. They provdie shuttle bus, but it's not much reliable. You need to walk 15-20 mins to get to haram from the place they drop off. It is worse when it is busier. I wouldn't prefer this hotel next time because of the location and how hard it is to get to the haram. Also, return bus after Isha could be too crowded and you may not get a chance to get in to the bus. There is not much restaurants nearby the hotel. You can either eat from haram or from the hotel.
Tanggapan dari Properti: Our Dear Guest ,Thank you for choosing Mercure Hotel Al-Aziziah and for taking the time to communicate your experience.We are glad that you found your stay to be satisfactory and appreciate your constructive suggestions, we believe that there is always an opportunity for growth and assure you that your feedback is instrumental in our pursuit of service perfection.We look forward to welcoming you back and providing an even more comfortable and enjoyable stay.Warm Regards,Guest Relations Team.
Mr.AR
Classic Room With Double Bed
Check-in Feb 2025
Solo travelers
5 ulasan
5.0/10
Diposting pada 21 Mar 2025
Bus/ shuttle services need to be improved
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your experience with us. We apologize for not meeting your expectations at Mercure Hotel Al-Aziziah. We take your feedback seriously and will use it to refine our services. We hope to have the pleasure of welcoming you back and providing a stay that exceeds your expectations.Best regardsShroog AlharbiGuest Relation Agent
Danang Surya
Classic Twin Room
Check-in Nov 2024
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 10 Jan 2025
Location not to far from Harram, there's free shuttle bus 24hour to go to Harram from Hotel.
the room is clean, wifi internet is good connection.
best recomend dh
Tanggapan dari Properti: Dear Danang Surya,Thank you for taking the time to share your experience at Mercure Makkah Aziziah. We are delighted to hear that you found our surroundings, amenities, cleanliness, and service to be perfect. We are also pleased that you appreciated the convenient location near the Haram, the 24-hour shuttle service, the clean room, and the good Wi-Fi connection. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Guest Relation Team
iqbal wahyudi
Classic Twin Room
Check-in Jan 2025
Solo travelers
1 ulasan
9.5/10
Amazing
Diposting pada 4 Mar 2025
layak utk waktu yg tdk higj season
Tanggapan dari Properti: Dear Iqbal,Thank you for taking the time to share your review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you found our surroundings, amenities, cleanliness, and service to be excellent. We appreciate your positive comments and are glad that you found our hotel suitable for non-peak seasons. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Shroog Alharbi Guest Relation Agent
Guest User
Classic Room With Double Bed
Check-in Nov 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 14 Des 2024
The shuttle bus is amazing, breakfast is really delicious.
Tanggapan dari Properti: Dear ,Guest UserThank you for your positive review of Mercure Hotel Al-Aziziah. We’re thrilled you had a pleasant stay. Your feedback is greatly valued. Thanks once more, and we hope to see you again soon.Kind regards,Guest Relations Team.
MALEK ELSAYED
Classic Twin Room
Check-in Feb 2025
Couples
2 ulasan
5.0/10
Diposting pada 2 Apr 2025
We booked this hotel as a 4-star hotel and also Mercure series of hotels should be world-renowned brand. Unfortunately, this one was not up to standards and also can’t be a member of Accor. The bathroom wasn’t clean, no enough numbers of towels and staff refused to give us extra towels. We couldn’t add our stay to ALL app as a member.
Tanggapan dari Properti: Dear Valued Guest,Thank you for your review of your stay at Mercure Hotel Al-Aziziah. We appreciate your feedback and are always looking for ways to improve. While we're disappointed your recent stay wasn't ideal, we remain enthusiastic about providing a fantastic experience for all our guests. We hope to have the opportunity to welcome you back in the future and turn your experience around.Best regardsShroog AlharbiGuest Relation Agent
Guest User
Classic Twin Room
Check-in Feb 2025
Business travelers
3 ulasan
7.5/10
Diposting pada 29 Mar 2025
Busiest time of the year, but they they looked after we’ll, the only issue I had they never answer call at reception or room service, I have to go downstairs every single time if I need anything but still I recommend this place because of the area, nice food places and shops and mosques just a step away.👍
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you appreciated the surroundings, amenities, cleanliness, and the overall appeal of our hotel. We are glad that despite the busy time of the year, you felt well looked after and enjoyed the convenient location with nice food places, shops, and mosques nearby.We sincerely apologize for the inconvenience you experienced with the reception and room service not answering calls, requiring you to go downstairs for assistance. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences.We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Shroog Alharbi Guest Relation Agent
Anonymous User
Classic Twin Room
Check-in Des 2024
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 17 Jan 2025
Great service, Kids friendly.
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for sharing your memorable experience at Mercure Hotel Al-Aziziah, and for taking the time to provide us with your valuable feedback.We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service.Thank you again for your time and come visit us again soon!Best regardsGuest Relation Team
I Benalle
Classic Room With Double Bed
Check-in Okt 2024
Solo travelers
12 ulasan
8.0/10
Very Good
Diposting pada 29 Nov 2024
I will definitelly consider this hotel for my next accommodation.
Tanggapan dari Properti: Dear ,I BenalleThank you for choosing Mercure Hotel Al-Aziziah for your recent visit, and for taking the time to share your encouraging feedback.It brings us immense joy to learn that your stay was enjoyable and that our hospitality met your high standards, your gracious comments about our service are truly appreciated and serve as motivation for our team.We are committed to not just meeting, but exceeding your expectations, we would be thrilled to hear more about how we can perfect your next experience with us.We value your feedback greatly and look forward to welcoming you back in the near future for an even more delightful stay.Warm Regards,Guest Relations Team.
sadia05
Classic Twin Room
Check-in Feb 2025
Couples
1 ulasan
8.0/10
Very Good
Diposting pada 23 Mar 2025
I stayed for a night, it took 1 hour to reach from jed airport to makkah, they kept our baggages and told us to check in after 3pm. from hotel I took a taxi to masjid al haram. Taxi took 15 minutes and costed around 45 riyals. We didnt wait for shuttle as it would delay our umrah journey. We existed masjid after isha taraweeh prayers by 10:30 pm , there are buses available from masjid al haram then they will drop you to le meridian hotel area. From there we took a taxi back to our hotel.
Room was 5/5
Just was surprised they didn't have tissue roll at the washroom and no toothpaste. Other than that everything was above average. Good for a one night stay
Tanggapan dari Properti: Dear Sadia,Thank you for taking the time to share your detailed review of your stay at Mercure Makkah Aziziah. We appreciate your positive comments on the surroundings, amenities, cleanliness, and service. We are glad to hear that you found the room to be excellent and that your overall experience was above average. We apologize for the inconvenience caused by the absence of tissue rolls and toothpaste in the washroom. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards, Shroog Alharbi Guest Relation Agent
You
Classic Twin Room
Check-in Agt 2024
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 15 Sep 2024
One of the best hotels I've been in saudi ratio price/quality is amazing , staff is polite and helpful , cleaned daily, overall great
Tanggapan dari Properti: Our Dear Guest ,Thank you for your positive review of Mercure Hotel Al-Aziziah. We’re thrilled you had a pleasant stay. Your feedback is greatly valued. Thanks once more, and we hope to see you again soon.Kind regardsGuest Relations Team.
Sayyed
Classic Twin Room
Check-in Feb 2025
Solo travelers
38 ulasan
8.5/10
Very Good
Diposting pada 8 Mar 2025
The hotel is very clean, and the staff is exceptionally friendly and helpful. Near to mosque, they have 2 shuttle buses for haram.
Tanggapan dari Properti: Dear Sayyed,Thank you for taking the time to write your review about your stay at Mercure Makkah Aziziah. We are delighted to hear that you found our amenities, cleanliness, and service to be excellent. Your kind words about the hotel's cleanliness and the friendliness and helpfulness of our staff are greatly appreciated. We are also pleased that you found our location near the mosque convenient and appreciated the shuttle bus service to Haram. If there were any negative aspects of your stay, such as the surroundings, we sincerely apologize and will work diligently to address these areas to improve our guests' experiences. Your feedback is invaluable to us. We are hopeful for the opportunity to welcome you back and exceed your expectations.Best regards,Shroog AlharbiGuest Relation Agent