Ulasan Y2 Residence Hotel Managed by HII

Tanggapan dari Properti: Dear Mr. Ricky,Thank you for sharing your feedback. We’re sorry to hear that you were uncomfortable due to the temperature outside and that the air conditioning in your room didn’t provide the cooling you expected. We understand how important it is to have a comfortable, climate-controlled environment, especially when the weather is hot.Please know that we are looking into the issue with the air conditioning to ensure it is functioning properly for future guests. If you ever experience any issues with the room during your stay, please don’t hesitate to reach out to our front desk staff—they will be happy to assist you and find a solution right away.We appreciate your comments and hope to have the chance to welcome you back for a more comfortable stay in the future.Best regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Esteemed Guest,Thank you for sharing your feedback about our hotel's location near Makati Avenue. We are delighted to hear that you found it convenient to walk to various restaurants in the vicinity and that there are many dining options nearby.It's fantastic that you enjoyed the proximity to a food court where music performances take place every evening. We're pleased to know that this added to your overall experience during your stay with us.We appreciate your comment about the distance to Buendia station, but we are glad that you found it manageable on foot. Your feedback is valuable to us as we continuously strive to provide a convenient and enjoyable experience for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another pleasant stay.Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih atas ulasan Anda yang luar biasa! Kami senang mendengar bahwa Anda menikmati lokasi utama kami, keramahan dan kebersihan hotel kami, serta keselamatan yang kami utamakan bagi para tamu.Senang mengetahui bahwa Anda merasa kamar kami luas dan layanan yang Anda terima membuat masa inap Anda menyenangkan. Kami juga senang bahwa Anda menikmati kolam renang di puncak gedung.Kami berharap dapat menyambut Anda kembali pada kunjungan Anda berikutnya. Terima kasih telah memilih kami!Salam hangat,AFOM

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih atas tanggapan positif Anda! Kami senang mendengar bahwa Anda merasa staf kami ramah dan menghargai kebersihan kamar Anda secara menyeluruh. Kami juga senang Anda menikmati kebersihan dan perawatan tempat kebugaran kami, meskipun ukurannya kecil. Senang mengetahui bahwa lokasi kami strategis untuk kunjungan Anda ke Greenbelt dan area lain di Makati. Kami berharap dapat menyambut Anda kembali segera!Salam hangat,Jerry BanaoAFOM

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih banyak atas ulasan Anda yang luar biasa! Kami senang mendengar bahwa Anda menikmati lokasi kami yang luar biasa dan mendapati kamar kami dalam kondisi yang sangat baik untuk harga yang kami berikan. Kepuasan Anda adalah prioritas utama kami, dan kami berharap dapat menyambut Anda kembali pada kunjungan Anda berikutnya ke Manila. Kami menghargai rekomendasi Anda dan berharap dapat segera bertemu dengan Anda lagi!Salam hangat,Jerry BanaoAFOM

Tanggapan dari Properti: Bapak Tyrone yang terhormat,Terima kasih banyak telah meluangkan waktu untuk berbagi pengalaman positif Anda di hotel kami. Kami sangat senang mendengar bahwa Anda menikmati masa menginap Anda dan bahwa tim kami dapat memberikan layanan yang sangat baik.Kami berusaha keras untuk menciptakan lingkungan yang ramah dan nyaman bagi semua tamu kami, dan kami senang mengetahui bahwa kami berhasil melakukannya untuk Anda. Masukan Anda sangat kami hargai dan akan kami sampaikan kepada tim kami untuk terus meningkatkan layanan kami.Merupakan suatu kehormatan bagi kami untuk menerima Anda sebagai tamu, dan kami berharap dapat segera menyambut Anda kembali untuk masa menginap yang menyenangkan.Salam hangat,Allan Edison

Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your lovely review. We're very happy to hear that you enjoyed your stay with us. It means a lot to know that you liked the elegant design of the hotel and noticed the care we put into every detail. Our team works hard to make sure everything looks beautiful and feels welcoming for our guests.We're especially glad that our staff made a good impression and helped make your stay more comfortable. They always try their best to be friendly, helpful, and one step ahead of what our guests might need.Your kind words really encourage us to keep doing our best. We’re so pleased you had such a great experience, and we truly hope to welcome you back again soon for another relaxing and enjoyable visit.Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your kind words! We're glad to hear that you enjoyed your stay and appreciated the cleanliness of the hotel and the friendliness of our staff.It means a lot to us to know you'd consider booking with us again, we’d be more than happy to welcome you back!Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your kind words! We’re really happy to hear that you had a great experience using our fitness center, pool, and spa services. We work hard to keep everything clean and peaceful, so it’s great to know you were able to enjoy them without feeling crowded. We’re especially glad the spa helped you relax after a busy day of sightseeing. Your feedback means a lot to us, and we can’t wait to welcome you back for another relaxing stay!Warm regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Tanggapan dari Properti: Dear Valued guests, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our friendly and responsive staff, as well as the cleanliness and convenience of the hotel. It’s also great to know that you felt the value for money was excellent. We truly appreciate your kind words and hope to welcome you back for another stay soon! Best regards, Y2 Residence Hotel

Tanggapan dari Properti: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager

Tanggapan dari Properti: Dear Valued Guest , Thank you so much for your wonderful review! We're delighted to hear that you've been enjoying the spacious rooms. We truly appreciate your loyalty and look forward to welcoming you back for many more memorable stays. If there’s anything we can do to make your future visits even better, don’t hesitate to reach out!Warm Regards, Allan Edison Castro Front Office Manager