Great breakfast, comfortable room, excellent service, good location – would stay here again Nice hotel in central Madrid, convenient to attractions and public transportation. We stayed here 4 nights in a premium room in April 2024 after Easter. We were able to check in early, this was great since we just arrived in Spain and were exhausted. Room and bathroom were spacious – separate huge shower with rain shower and nozzle shower heads. Huge pillows. And, a real top sheet (not just a comforter!). Nicely appointed room, attentive staff. Initially, the A/C was not working, but the hotel promptly addressed the issue. Fast, working elevators. Quiet. Small refrigerator in room, no microwave. Lighting good in room, including overhead lights. Black-out curtains. Awesome WiFi. Desk and lots of storage space. Breakfast in hotel: Delightful! A wonderful buffet of regional hot dishes, breads, jams, pastries, fruit, cereals, charcuterrie (Iberia ham) and made to order eggs and omeletes. Fresh Valencia orange juice. Espresso and coffee of all types. Hotel also has a dinner service, we ate here and the food was good. They also provide free snacks for happy hour. During our stay, one member of our family had a medical issue and after seeking assistance from the front desk, the immediately called a doctor and made sure we had a cab to the hospital (no ambulance was needed). Hotel clearly had a written protocol for this type of situation, glad they did! Luckily, our medical event resolved quickly and we were able to continue our vacation. We were grateful for how the hotel handled this for us.
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