Ulasan Vincci Soho

Tanggapan dari Properti: Dear Guest,Thank you for your kind review and detailed feedback following your stay at Hotel Vincci Soho. We’re glad to hear that you appreciated the design of the room, the comfort of the bed, and the quiet yet central location.We also value your suggestions regarding the water offering, the type of cups, and the amenities in the room. Your comments help us identify areas where we can further enhance the guest experience and will be shared with the relevant departments for review.We hope to welcome you back on your next visit to Madrid.Best regards,Inmaculada Salas MolinaGuest Experience Manager

Tanggapan dari Properti: Dear Mr. Tuna,Thank you very much for your wonderful feedback. We’re delighted to know that you enjoyed the modern design of our hotel, the amenities provided, and the assistance from our reception team.It’s a pleasure to hear that your stay with us was such a positive experience. We look forward to welcoming you again soon at Hotel Vincci Soho.Best regards,Inmaculada Salas MolinaGuest Experience Manager

Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your impressions with us. We are glad to know that you found the rooms clean and recently renovated, and that our restaurant caught your attention. At the same time, we are sorry to hear that the service at reception did not meet your expectations and that you experienced inconveniences with the elevators.Please be assured that we take your comments seriously, as they help us improve both our facilities and the service we provide. We truly hope to have the opportunity to welcome you again and offer you a better experience.Kind regards,Teresa ZalduaGuest Experience ManagerVincci Soho

Tanggapan dari Properti: Dear Guest,Thank you very much for sharing your feedback with us. We’re delighted to know that you especially enjoyed our breakfast. We truly appreciate your comments regarding the room layout and will take them into consideration for future improvements. We’re also glad that you found our location convenient.We hope to have the pleasure of welcoming you again soon.Warm regards, Teresa Zaldua Guest Experience Manager Vincci Soho

Tanggapan dari Properti: Dear Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the room, its facilities, and our excellent location close to attractions. We look forward to welcoming you again soon.Best regards,Teresa ZalduaGuest Experience ManagerVincci Soho

Tanggapan dari Properti: Querido Sr. Chamorro,Muchas gracias por su mensaje y por compartir su experiencia. Sentimos mucho el malentendido ocurrido con la botella de cava. Al recibir su petición de querer incluir cava, entendimos que era su deseo y, al no recibir respuesta a nuestra confirmación, asumimos que la solicitud seguía en pie, ya que usted ya había indicado su interés. Lamentamos sinceramente cualquier inconveniente que esto le haya causado. La próxima vez, no dude en comunicar cualquier situación directamente a recepción; estarán encantados de ayudarle a resolverlo y asegurarse de que su estancia sea perfecta.Agradecemos de nuevo sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente muy pronto.Atentamente,Teresa ZalduaGuest Experience ManagerVincci Soho

Tanggapan dari Properti: Dear guest,Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the room, cleanliness, and especially the service provided by our team. Your kind words about our staff and the hotel’s location encourage us to continue delivering the best possible experience.We look forward to welcoming you back very soon.Kind regards,Teresa zalduaGuest Experience ManagerVincci Soho