Ulasan Hotel Urban, a Small Luxury Hotel of the World

Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your review.We are pleased to know that you chose Hotel Urban for your stay.We understand that tranquility in your room is important, and we apologize if you experienced any disturbance from the sounds of doors in the morning. Our rooms are designed with soundproofing features to ensure a peaceful environment for our guests. Nonetheless, we acknowledge that sometimes noises can carry, and we regret any inconvenience this may have caused during your stay.We hope you were able to appreciate our central location, which is ideal for exploring the city's main attractions and cultural sites.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager

Tanggapan dari Properti: Dear Guest,Thank you for such a great review.It fills us with joy to know that you had an exceptional stay at Urban.We are delighted that you felt incredibly welcomed and appreciated the friendliness, professionalism, and attentiveness of our staff. It is our aim to provide an environment that feels like a home away from home for our guests, and it's wonderful to hear that we have succeeded in making your visits to Madrid memorable.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager

Tanggapan dari Properti: Dear Mohammed,We are grateful for your feedback.We are happy that you were pleased with our hotel overall.However, we understand that you found the accommodations to be smaller than expected. Our hotel features a variety of room types, designed with thoughtful layouts and different sizes available to suit our guests' preferences.We would love to welcome you back on a future occasion.Kind regards,Andreu Canals, General Manager

Tanggapan dari Properti: 尊敬的客户，感謝您與我們分享您的住宿體驗。我們很高興您對酒店的地理位置感到滿意，步行便可輕鬆抵達普拉多博物館和麗池公園。我們的位置確實為您提供了便捷的旅行體驗。您對我們的早餐留下了積極的評價，這讓我們非常欣慰。我們致力於為客人提供各種選擇，包括應季新鮮果汁、各式麪包和健康角落，確保每位賓客都有美好的開始。期待您的再次光臨。最好的祝福，Andreu Canals, General Manager

Tanggapan dari Properti: Dear guest, thank you for sharing your stay experience with us. We are delighted that you are satisfied with our hotel's location, our hotel is conveniently located in the heart of Madrid, close to Puerta del Sol and the historic Osterias district, providing you with great convenience when exploring the city. However, we are very sorry that you had an unpleasant experience with our cleaning service. Our staff should always knock before entering the room and ensure service is provided at the appropriate time. We also ensure that the minibar in your room is replenished promptly for your comfortable stay. Regarding the bathroom hygiene issue you mentioned, we will strengthen the supervision and implementation of cleaning standards to ensure that every guest has a clean and tidy environment. We sincerely apologize for the inconvenience you have experienced and will follow up these situations carefully to ensure our service level. We hope you will enjoy the hotel's other facilities and services, such as the Art Deco style in a new and avant-garde building, the roof terrace with outdoor swimming pool and sunbathing area, and the free soft drinks minibar for our guests. Our goal is to provide each guest with a unique accommodation environment full of artistic and cultural value. We look forward to the opportunity to welcome you again in the future. Warmest regards, Andreu Canals, General Manager

Tanggapan dari Properti: Dear Mr. Huang, we thank you very much for your positive review of Urban Hotel. We are pleased to learn that you are satisfied with our cleanliness, convenience, and safety measures. Urban Hotel is always committed to providing guests with a comfortable and safe accommodation environment, and your recognition means a lot to us. Our entire staff is very encouraged to see your appreciation for our services. We will continue to maintain and improve our service standards to ensure that every guest's stay experience reaches the highest level of satisfaction. We look forward to having the opportunity to welcome you again in the future. With best regards, Andreu Canals, General Manager