Hotel Villa Real, a Member of Preferred Hotels & Resorts

The staff are super friendly and welcoming. I was delighted with the hotel's location, as it is in the heart of Madrid and close to all the city's key areas. Due to the hotel's traditional nature, the walls are very thin, so I could hear guests in other rooms, which meant I didn't sleep as well as usual. The gym is small with no treadmill (only 3 machines). Overall, a pleasant stay and great value for money, but it is more like a 4-star hotel as opposed to a 5-star hotel

Nice staff good location, in need of a bit of a refresh/refurb to be honest but that’s reflective in the price I suppose .

Very nice hotel , I will be chose this hotel 100%，  if I come back to  visit to this big city

The location was perfect for us. Short walking distance to all central parts you'd want to visit. The staff and lobby are also perfect. The rooms are dated, but then again it wasn't crazy expensive so it's fair enough.

Excellent staff and location, close to everything. Appreciate the staff's proficiency of English.

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.