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Ulasan terverifikasi
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1924)
Positive reviews(1899)
Reviews with photos/video(124)
Friendly front desk staff(472)
Near shopping area(186)
Convenient for shopping(175)
Convenient parking(118)
Delicious breakfast(105)
Nice bathtub(32)
Delicious buffet(21)
Luxurious(14)
Negative reviews(25)
Guest User
Superior Deluxe Double Room
Menginap di Sep 2024
Travel with friends
4 ulasan
5.0/5
Outstanding
Diposting pada 21 Okt 2024
Very nice hotel, rooms are comfortable, bed was huge! Also unlike other hotels, they easily managed my check in the middle of the night even though I didn't have passport with me (visa renewal) 🙏🙏🙏
Tanggapan dari Properti: 尊敬的客人,非常感謝您選擇馬鞍山富力萬達嘉華酒店。我們酒店温暖謙恭的貼心服務“知所需,心安為嘉”廣受賓客青睞,也很榮幸得到您對我們員工服務的肯定。您的認可是我們不斷優化和完善的動力。再次感謝您的蒞臨!
KHALILHISHAMABDALLAH
Deluxe Double Room
Menginap di Mar 2024
Business travelers
17 ulasan
5.0/5
Outstanding
Diposting pada 4 Apr 2024
Hotel very clean and beautiful, staff is extremely nice , breakfast delicious and healthy ,
Tanggapan dari Properti: Dear guest, thank you for choosing to stay at our hotel and for giving us recognition in your review. We are delighted to provide you with high-quality service, allowing you to feel the warmth of home. We will continue to work hard to provide better service and experience for every guest. Looking forward to your next visit!
Guest User
Deluxe Room (2 Beds)
Menginap di Feb 2025
Business travelers
2 ulasan
5.0/5
Outstanding
Diposting pada 3 Apr 2025
Stay here was awesome, from staffs to foods!
Tanggapan dari Properti: 尊敬的客人,非常感謝您選擇馬鞍山富力萬達嘉華酒店。我們酒店温暖謙恭的貼心服務“知所需,心安為嘉”廣受賓客青睞,也很榮幸得到您對我們員工服務的肯定。您的認可是我們不斷優化和完善的動力。再次感謝您的蒞臨!
Kenn LKL
Deluxe Double Room
Menginap di Sep 2024
Business travelers
32 ulasan
5.0/5
Outstanding
Diposting pada 17 Okt 2024
Very good hotel
Tanggapan dari Properti: 尊敬的客人,非常感謝您選擇馬鞍山富力萬達嘉華酒店。我們酒店温暖謙恭的貼心服務“知所需,心安為嘉”廣受賓客青睞,也很榮幸得到您對我們員工服務的肯定。您的認可是我們不斷優化和完善的動力。再次感謝您的蒞臨!
Guest User
Deluxe Room (2 Beds)
Menginap di Sep 2023
Travel with friends
1 ulasan
2.5/5
Diposting pada 27 Okt 2023
A thermos was lost in the room. It took me more than ten days to remember. They discovered it early during their ward rounds and never called me! The thermos is from Thermos. Worth a thousand dollars! Today I remembered to call them and I said I would pick it up in a while. They only kept it for one month and had to mail it to me via SF Express. If only you had called me sooner. I'm still in Ma'anshan. So I went to get it!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, we are deeply sorry that the guest issue was not handled properly after check-out. We have shared your feedback with our staff and made necessary adjustments. We will continue to follow up and supervise our staff. Management training, and strive to provide guests with the most considerate service. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service.
Guest User
Deluxe Double Room
Menginap di Mei 2023
Business travelers
33 ulasan
1.0/5
Diposting pada 27 Jun 2023
The hotel facilities are very old and the showers are alkaline and have no pressure. When you enter the room, it smells like smoke and there is no service. After using all the sockets for a long time, mobile phones and computers cannot be plugged in and charged. Towels and bath towels have poor water absorption. It is recommended that you do not stay here.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, we will find out the cause and deal with the problem you raised as soon as possible. If you have any questions during your stay, you can contact our guest service manager, and we will serve you wholeheartedly. We hope you will notice our changes during your next stay.
Luweitian
Deluxe Double Room
Menginap di Mar 2023
Business travelers
4 ulasan
1.0/5
Diposting pada 13 Apr 2023
I can only say that it is as bad as it is. I will give a warning to those who are about to move in at the following points:
1) Poor service attitude: When you checked in, you must tell me that you will issue an invoice when you check out. When you checked out, the front desk looked at me and asked what else you wanted to do. I said invoice? Then the front desk continued to chat with the colleague next to him about how busy he was after he left. He completely ignored me and rushed to leave. After a follow-up urging, he took an open invoice without an envelope or a bill, and gave it directly to me. I didn't even say sorry in the end.
2) The room was dirty: When I checked in, I was told that the room was still being cleaned and that I needed to check in after four o'clock. When I entered the room, the table was full of dust and there were other people's hair on the floor.
3) Poor phone service: During my stay, I saw an HDMI hole on the wall and wanted to plug it in to watch a photo album, but no matter how I tried, I couldn't get it to work. I called for information. Before I even finished speaking, I just said that it doesn't work and we don't support it. Then I said it was all holes, so it should be OK, and then I said let me help you take a look. Then an unprofessional technician came to see it, but when I turned on the TV, it was filled with dust and filled the room, which was very uncomfortable.
4) The cleaning aunt is very noisy in the morning: before nine o'clock, she goes outside and chats loudly, which fundamentally affects sleep.
5) Delivering takeout to the room: When I ordered takeout, I called the front desk to help bring the takeout to the room. The front desk said it was impossible, so I went down to get it myself. I watched other front desks help other tenants get takeout in the same elevator as me.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, we are very sorry to bring you an imperfect check-in experience. We will find out the cause of the problem you raised and deal with it as soon as possible. We will notify the relevant departments as soon as possible and make rectifications according to the situation you mentioned. At the same time, staff related service training will be strengthened. If you have any questions during your stay, you can contact our guest service manager, and we will serve you wholeheartedly. Here, we sincerely apologize for your stay experience this time, and we look forward to seeing our changes when you check in next time.
Tanggapan dari Properti: 尊敬的賓客您好,請接受來自馬鞍山富力萬達嘉華酒店最誠摯的問候!感謝您選擇馬鞍山富力萬達嘉華酒店作為您的下榻之地,並抽出寶貴時間與我們分享您的入住體驗。很高興您對酒店給予認可,我們將繼續完善各項設施和服務,以便在您下次光臨時,能夠享受到更加優質的入住體驗!真誠期待您的再次蒞臨,祝您生活愉快!
Tanggapan dari Properti: 尊敬的客人,您好!對於此次問題,我們深表歉意!酒店已就您所反應的問題反饋至部門及管理層,並將對您所遇到的問題展開調查和整改,我們一直秉承服務至上的原則服務於我們的每一位顧客,也會持續跟進和監管對員工的服務管理培訓。我們非常重視您的評價,並熱切希望能有機會再次為您服務!