Guest User
April 22, 2025
The room cost 1731 yuan, and we were arranged to live on the first floor. The environment was very average. In addition, I paid the tax of 3.3 euros at the store with a credit card. Because the card was not inserted, the waiter in the store said that it was not deducted. My friend paid 3.3 euros in cash, but at the same time I inserted the card into the deduction machine, and the money was deducted immediately. I showed them the deduction text message from ICBC and asked them to refund the extra tax of 3.3 euros, but no matter what they said or explained, they refused to refund the extra money. The next day we asked them to refund the money again. The waiter only said that if the extra money was collected, it would be refunded. However, 20 days have passed, and not a penny has been refunded. It is still a star hotel. It is too ugly to eat money. Just because I want to earn a refund from them, they deliberately arrange a side room on the first floor with a relatively poor environment. The service attitude is too bad.
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