WCCHEUNG
30 Desember 2024
This was the second room I booked at the same time for my family. According to hotel staff, the room's heater was not able to adjust. It was quite hot. The hotel staff told us to open the window. Same as another room, this room was without fridge. No tea and coffee bags provided. Very poor services. Definitely will not recommend this hotel. In the morning around 10am on 30th December 2024, I checked with front desk if we could extend checkout time for 1 hour, the male staff was rude and straightly said NO. He is in service industry. I do think he could refuse me politely. Now I have arrived at the Hyatt Place Zurich Airport the Circle, the lady at the front desk was very polite and extended my check out time by 2 hours that I did not ask for. How come Hotel Astoria can provide that kind ofpoor quality of services and survive, is that because they are in Lucerne???
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