Smartflats - Luxembourg
1 malam
Tamu & Kamar
1 kamar, 2 Dewasa, 0 Anak
Semua Akomodasi di Luksemburg
Smartflats - Luxembourg
10-12 Rue Adolphe Fischer, Garer Quartier, 1520 Luksemburg, Luksemburg
Lihat Peta
Menginap di Smartflats Design Luxembourg menempatkan Anda di jantung kota Luxembourg City, hanya 15 menit dengan berjalan kaki dari Balai Kota Luxembourg dan Am Tunnel. Apartemen ini berada 0,4 mi (0,6 km) dari Place des Martyrs dan 0,6 mi (0,9 km) dari Gereja Sacre Coeur.Selengkapnya
Kami Samakan Harga
Fasilitas
Wi-Fi di tempat umumGratis
Layanan check-in VIP
Check-in dan check-out ekspres
Inggris
Prancis
Spanyol
Layanan kamar
Lift
Semua Fasilitas
Tentang Akomodasi
Menginap di Smartflats Design Luxembourg menempatkan Anda di jantung kota Luxembourg City, hanya 15 menit dengan berjalan kaki dari Balai Kota Luxembourg dan Am Tunnel. Apartemen ini berada 0,4 mi (0,6 km) dari Place des Martyrs dan 0,6 mi (0,9 km) dari Gereja Sacre Coeur.
Selengkapnya
2.7/5
Kebersihan2.7
Fasilitas2.7
Lokasi2.7
Layanan2.7
Semua 26 Ulasan
Sekitar
Bandara: Bandara Luxembourg
(7,6km)
Kereta: Cents-Hamm
(3,7km)
Lihat di Peta
Kamar
Ulasan Tamu
Layanan & Fasilitas
Kebijakan
12
Studio
1 Double bed
Wi-Fi gratis
Bebas rokok
Kamar mandi pribadi
Kulkas
Kamar dengan Wi-Fi
Handuk
Periksa Ketersediaan
Ulasan Tamu
2,7/5
26 ulasan
Ulasan Terverifikasi- Kebersihan2,7
- Fasilitas2,7
- Lokasi2,7
- Layanan2,7
Rata-rata nilai untuk akomodasi serupa di Luksemburg
diede o
6 Mei 2024
Very bad experience. All of the window blinds were broken before we got there and so was the sofa bed. Smartflats did not care about this situation and did not try to help us, so two of our group had to sleep on the ground. All we got was an E-mail with their apologies after a few messages about this. Do not book here.
Terjemahkan
Tamu
22 Juli 2024
The worst place I've ever stayed!! One of our rooms was not cleaned or made available to us for the entire trip and the customer service team just didn't care that we had 3 sleepless nights trying to sleep on the floor!! It's also generally ruin down and dirty!! Don't bother booking. If I could give it zero stars I would!!!!
Terjemahkan
Tamu
30 Juni 2023
As discussed over the phone, I request a full refund in regards to my booking. I did not use the second night I booked at all, because the lock on the door stopped working - it could only be opened by the master key from the maintenance worker that came to help me at 11:00 on 17 June. Furthermore, the apartment was infested by ants, missing towels, had visible damage on the wall paint, and your call center representative who finally answered on my 20th call only after *********** contacted you was incredibly rude and blamed me for not calling (which I did so many times without success). Please find attached pictures of the state of the apartment when we moved in. All in all, it was an absolute nightmare. The lock on the door was not working when we came back from our wedding in the early morning on 17 June. The so called "24/7 emergency" number has noone answering even after staying on the line for hours. I will rate Smartflat 0 stars on every possible website unless something is done to compensate me.
Terjemahkan
Tamu
30 November 2023
Can't understand all the negative reviews. We arrived and having been sent our entry code found it really easy to enter the property and room. People have to understand there are no keys so don't try and get a key from the key safe. The room was large clean and comfortable and we have had a wonderful stay. Perfectly situated near all attractions all within walking distance.
Terjemahkan
Tamu
15 Oktober 2023
Hello, me and my partner had an issue with the booking made for Smartflats Luxembourg, for 30 sept-7 oct. On arrival date, the apartment door had an issue and couldn't be opened, neither their information sent by email to open the 2 front doors of the building did not work properly, and they only sent 2 of the 3 door codes. We have spent 2 hours trying to contact them, trying to call on the 3 contact numbers on which they could not be reached and when we finally found someone on their online app chat they said they have to cancel the booking without explanation, as they had this issue before and couldn't send anyone at the location to solve the issue on late Saturday. In the end they cancelled the booking anf got a full refund but we spent 2 hours in the night to enter their flat and afterwarda had to book another room at a nearby hotel at 3 AM in the morning. Awful service and incomplete information!!!
Terjemahkan
Tamu
31 Agustus 2023
I received the code for the front door and the lockbox. However the lockbox code was incorrect. Luckily someone answered the whatsap number pretty quickly (only messages, no calls possible) Someone was walking out while we needed to access the second door so no code was needed. When we arrived home at around 19:15, we quickly discovered that we had not been sent a code for the middle door. We knocked, we buzzed every other unit with no luck. Of course we sent desperate messages to the whatsap number, still with no response and it's now 8:41am. Finally on one of the email addresses someone responded with the magic code. I had already walked outside the building on knocked on windows until a lady inside gave us the code, but she said it happens all the time in the building. Then, we started looking for tea cups and pans etc for breakfast and the stuff is disgusting and dirty😭
Terjemahkan
Tamu
30 Juni 2023
I got fooled by the amazing reviews of this place on ***********. The reality is quite different. Firstly, there's no instructions on how to open the main door after you key in the code, the instructions are inside the main door. What a useful place to have them! You have to let the keypad beep 3 times, then the lock beeps twice and only then can you turn the barrel and push the door. We arrived after midnight the first night, it was quite difficult trying to figure this out in pitch black, with no street lights or doorway light. Moving onto the apartment. The smoke alarm was taken apart and thrown into a random press, a press door in the kitchen part was hanging on by one hinge. The table wasn't sturdy (wasn't secured to the wall like it was supposed to be- only standing on one leg) and nearly fell over when I put my handbag on it. The bed folds up against the wall and there's a couch underneath. So not a great quality bed. One tiny little thin pillow each. One threadbare towel each plus one hand towel- these have been washed and used within an inch of their lives. Dirty delph in the dishwasher, marks and stains over the counter. The whole place had a dirty feel to it, bathroom included. We had to sleep with a chair against the door as we couldn't lock it from the inside, making us feel a bit unsafe sleeping there. I honestly couldn't recommend this place. The only good thing about this place is that it's a handy location.
Terjemahkan
Tamu
15 Maret 2023
Really poor, pillows had hairs on them room not cleaned and toliet looked like it had urine around the base of it. We booked 3 days and did not stay on one of them. We asked each day for room to be cleaned so we could stay and it was just ignored. They also refused to give us our money back. Best stay somewhere else where it clean and there is some customer service.
Terjemahkan
Tamu
31 Januari 2023
Basically there is nothing to say as we didn't even manage to get through the front door! We were supposed to arrive at 11.00pm and even though we were sent the digital pin code a couple of hours earlier, the door was not working. The issue was that there did not seem to be any power for the electric panel which needed this code. We tried to call the property directly but there was no answer, and after many attempts we finally managed to get in touch with them through ***********. The staff were really rude and just told us to pull on the door before entering the code but of course this did not work as it was pretty obvious that the power was the reason. So we tried to call again and no one picked up the phone. We were very lucky enough to have friends living in Luxembourg where we managed to actually stay the night as otherwise WE WOULD HAVE ENDED UP ON THE STREET! The next morning after another countless amount of trying to contact the property, the lady was getting frustrated and kept telling us to stop calling. We were asking to speak with the management but was told that 'the management does not accept calls' Anyways we decided to book somwhere else and at least managed to get our money back after endless arguments. Definite SCAM! Most definitely do not recommend.
Terjemahkan
Layanan & Fasilitas
Fasilitas Terpopuler
Wi-Fi di tempat umum
Gratis
Fasilitas Lainnya
Internet
Wi-Fi di tempat umum
Gratis
Area Parkir
Area Parkir
Layanan Resepsionis
Layanan check-in VIP
Check-in dan check-out ekspres
Bahasa Lisan yang Digunakan
Inggris
Prancis
Spanyol
Makanan & Minuman
Layanan kamar
Area Publik
Lift
Dilarang merokok di tempat umum
Keamanan & Keselamatan
CCTV di tempat umum
Alat pemadam api
Pendeteksi asap
Alarm keamanan
Kebijakan Akomodasi
Waktu Check-in dan Check-out
Check-in: 16:00–23:30
Waktu check-out: 00:00–11:00
Check-in mandiri: Hubungi akomodasi untuk petunjuk cara mendapatkan kartu/kunci
Jika Anda tiba di luar jam check-in, silakan hubungi pihak akomodasi dari jauh hari
Kebijakan Tamu Anak
Anak dari segala usia diperbolehkan untuk menginap di hotel ini.
Anak-anak yang berusia antara 0 dan 0 tahun dapat menginap gratis jika tidak memerlukan tempat tidur tambahan.
Ranjang Bayi dan Tempat Tidur Tambahan
Untuk semua tipe kamar, ranjang bayi dan ranjang tambahan tidak dapat ditambahkan.
Kebijakan Deposit
DepositDeposit diperlukan
Metode Penagihan DepositJumlah tetap sebesar € 150,00 (sekitar Rp 2.538.749) akan dikenakan.
Metode Pembayaran Depositkartu kredit
Refund DepositDeposit akan dikembalikan ke rekening pembayaran awal dalam waktu 7 hari setelah check-out.
Hewan peliharaan
Dilarang membawa hewan peliharaan
Persyaratan Usia
Tamu utama yang check-in harus berusia minimal 18 tahun.
Bayar di Hotel
Tentang Akomodasi
- Jumlah Kamar: 12
Menginap di Smartflats Design Luxembourg menempatkan Anda di jantung kota Luxembourg City, hanya 15 menit dengan berjalan kaki dari Balai Kota Luxembourg dan Am Tunnel. Apartemen ini berada 0,4 mi (0,6 km) dari Place des Martyrs dan 0,6 mi (0,9 km) dari Gereja Sacre Coeur.
Manfaatkan kemudahan yang ada, seperti akses Internet nirkabel gratis dan pemesanan tur/tiket.
Fasilitas unggulan antara lain check-in ekspres dan lift.
Nikmati kenyamanan rumah Anda sendiri di salah satu dari 12 kamar yang didekorasi berbeda-beda dan memiliki dapur yang dilengkapi dengan lemari es dan kompor. Tersedia TV layar datar dengan program saluran digital untuk hiburan, beserta akses internet nirkabel gratis untuk Anda gunakan. Fasilitas mencakup meja tulis dan microwave, dan layanan pembenahan kamar disediakan mingguan.
Manfaatkan kemudahan yang ada, seperti akses Internet nirkabel gratis dan pemesanan tur/tiket.
Fasilitas unggulan antara lain check-in ekspres dan lift.
Nikmati kenyamanan rumah Anda sendiri di salah satu dari 12 kamar yang didekorasi berbeda-beda dan memiliki dapur yang dilengkapi dengan lemari es dan kompor. Tersedia TV layar datar dengan program saluran digital untuk hiburan, beserta akses internet nirkabel gratis untuk Anda gunakan. Fasilitas mencakup meja tulis dan microwave, dan layanan pembenahan kamar disediakan mingguan.