Hotel Victoria

Hotel is actually really old. Bedrooms are very simple and we can see that the place is not well kept. Everything looks cheap and not changes for years and years (room doesn’t seem so comfy, minibar has been removed but there is still the logo and the whole decoration is so old and not well maintained). There is also a cigarette smell all over the hotel from the reception to the floors. I would say the highlights of the place are: nice view from the lake view bedroom, double-glazed windows (very calm), easy room service, easy access (5 min by bus to center) and adorable and kind employees always super helpful. However, it super disappointing to have such a beautiful building not well maintained, left alone and badly exploited.

Was in a quiet part of the lake but still accessible to the main city and all the transport boats. Breakfast was great and so was the restaurant downstairs for dinner.

This was a couples trip and each couple booked a separate room. Pros: front desk staff was friendly and attempted to address concerns up to their limitation, location is good with easy access to downtown Lugano (we previously thought it would be further) Cons: - Hotel is VERY outdated with very few modern amenities - Management refused to allow the front desk to give us the controller for A/C unit. They claimed the weather was not warm enough and we could leave the window open. The problem with this is the excessive noise from outside all night long which leads to the next con: - The hotel has a ***** club in the lobby and indecent pictures in the basement where the public bathrooms are. The nightclub attracts people at odd hours and there is loud noises and conversations keeping your from sleeping. We literally couldn’t get more than 3-4 hours of sleep per night. The solution would have been to close the windows and turn on the A/C, but… - There was a hose in the middle of the shower connecting the faucet to the shower head. You basically shower touching the hose and work your movements around it. - Even during the time of the year that managements allows A/C, there is a $30 charge per day for the usage. Overall we wanted to like the place for its location, views, and front desk customer service but at every moment, it disappointed us more.

While the building was showing its age with its creaky, carpeted floors, dim lighting, and faded furniture, it was great in the places that mattered most to us. The beds were clean and comfortable, the bathroom was very, very spacious, the air conditioner worked consistently well throughout our stay, and it was very quiet throughout the night. Breakfast options were limited to cold options (other than the option to boil your eggs and toast your bread) but the coffee was freshly made to order and you could sit outside on their balcony to enjoy your meal if you wanted. Would stay again!

We stayed for one night in our way to Switzerland. The hotel is a little bit old and the breakfast not so rich, but the room with view over the lake was worthing every euro. The staff is very politely and helpful. We want to say thank you to Cristina, who made our stay to Lugano very pleasant.

While this property is older it is lovely and functions without problem. The staff is friendly and inviting. Breakfast is delicious and the views of the lake are gorgeous. It is farther from the town center but is worth the 10 minute walk along the lake or the 1 minute bus trip. The AC was an added bonus! My only negative is that it smells heavily of cigarette smoke.

This hotel has a great location but from there on the pricing reflects the standard. Some reception staff were rude and totally disengaged. The owner walks around shirtless smoking a cigar. The hotel appears to be a family shrine with nothing updated since at least 1970. It appears the owner thinks he can “fix & renovate” himself. Eg: the balcony has been spray painted until the can of paint ran out, the minibar sign is upside down (there is no minibar), broken hooks are not removed from the wall, rather another hook is drilled, old air conditioners adorn the walls, old functioning air conditioners have drip buckets under them right next to electrical wires - we had to empty the bucket three times during the night to avoid flooding. Bizarrely there are holographic smiley face stickers on bathroom tiles, outdated menus and antique furniture. The most off putting was the tablecloths and cereal containers inside the breakfast room were covered in bird poop as the owner feeds the sparrows. The balcony tables and chairs are covered in bird poop. This hotel has the potential to be amazing for its location and it’s historic architecture but in its current state we can’t recommend it.

Location is really great. 5 mins walk to Paradiso Train Station and Migros. Bus stop is next to hotel and 2 mins walk to Paradiso boat pier. Old hotel with bigger room. Beautiful lake view but not good facilities. The breakfast is good though. Overall, you got what you pay for.

Staff were very nice. Location and view was beautiful. Property desperatly needs updating everywhere from the reception, restaurant and rooms. Very gaudy!! Time to let go of the past and move on or no one will be staying at your property. We will not be back.