Hyatt Regency Lucknow

Overall a good clean hotel with friendly staff

Overall is good.

The Hyatt Lucknow is located in a prime area of Gomti Nagar, making it easily accessible. The hotel team followed up with us a day before our check-in, which was appreciated. However, despite informing them that we would be arriving by road and expected to be there by lunchtime, our room was not ready upon arrival. We reached the hotel reception at 3:00 PM, an hour after the check-in time of 2:00 PM (which is already late), but we were informed that our room was still not prepared. The reception staff told us, that they are going to call us once the room is prepared. After a tiring 7-hour drive, it was disappointing to have to wait until 6:00 PM (as received the call at 6:00 PM) for our room. Our breakfast was included in the stay, the breakfast offered at the hotel was impressive, with a wide variety of options. However, the service fell short. On the first morning, I ordered an omelette and masala dosa, which needed to be requested at the table. Despite multiple reminders, the dishes never arrived, and we had to leave for a meeting, finally we decided to leave without having them. The following day, although the breakfast spread was again good, the hospitality was lacking. We ordered an Americano and a Cappuccino, but the coffee took 40-45 minutes to be served, even after several requests. The staff appeared unprofessional and disengaged, with no eye contact or interaction with the guests at the restaurant. On the third day, after expressing our dissatisfaction, the breakfast service improved significantly, thanks to Mr. Shiv, who personally ensured that all table orders were taken care of and delivered promptly. Overall, while the hotel's location and breakfast quality were commendable, the service and professionalism of the staff did not meet the expected standards of Hyatt Group, which affected our overall experience. #hyattregency #hyattlucknow #hotelsinlucknow